Manager

Role & responsibilities

• A highly focused individual with a self-driven attitude
• Excellent verbal and writing skills for effective communication
• Ability to work in cross-functional teams while demonstrating a high level of commitment and coordination
• Manage multiple priorities, engagements, interactions, and client relationships at any given time
• Carry out research, analysis, development, and testing initiatives, as required
• Manage User Research, documentation, and process analysis.
• Experience in internal enablement and workflow optimization
• Support internal enablement sessions, service walkthroughs, and stakeholder engagement activities.
• Ability to analyze industry trends and competitor behavior
• Strong ability to identify service improvement opportunities and support enablement strategies
• Attention to detail and commitment to accuracy for the desired deliverable
• Should demonstrate and develop a sense of ownership towards the assigned task
• Ability to take up quick objectives and execute within a short period
• Ability to keep sensitive business information confidential

Preferred candidate profile

• 6+ years of experience in service enablement, operations, or solution delivery
• Strong academic record with 85% aggregate throughout academics
• Degree in Business, Management, Operations, or a related field; Masters preferred
• Experience in creating and delivering enhance due diligence (EDD) reports in various formats
• In-depth understanding of global jurisdictions, corporate registry and regulatory sources
• Research capability on ownership structures, regulatory and legal standing, and reputational risks
• In-depth understanding of PEP, sanctions, adverse media, litigation, and regulatory records
• Lead, mentor, and manage a team of due diligence analysts
• Supervise and support due diligence research in both English and non-English sources
• Prior exposure to complex, data-heavy products (FinTech, RegTech, RiskTech preferred)
• Excellent communication, documentation, and stakeholder alignment skills
• Familiarity with RegTech, KYC/AML, Financial Crimes Compliance workflows
• Assist in preparing status reports by gathering, analyzing, and summarizing relevant information
• Understanding the client requirement and aligning deliverables