Manager - Training

The role of the trainer in this competitive industry is not only limited to content delivery. The trainer in his/her role acts not only as the knowledge center but also as a pillar of support and guidance towards business development. The functional role of a trainer is crucial for ensuring that employees possess the necessary knowledge and skills to perform effectively in their roles. Trainers in the insurance industry play a functional role by developing employees expertise in insurance products, sales, compliance, and operational processes, directly contributing to improved service delivery, efficiency, and overall business success.

Job Summary

Trainer will be responsible for delivering engaging training sessions focused on insurance products, sales techniques, and regulatory compliance. This role will provide ongoing sales support, equipping teams with the knowledge and skills to effectively close deals and enhance customer interactions. Additionally, the trainer will drive capability development across various departments, ensuring employees stay up-to-date with industry trends and company offerings. Collaboration with leadership to tailor training programs that align with business goals will be key.

Key Responsibilities

Training Needs Analysis

• Conduct thorough assessments to identify training needs across departments (sales, underwriting, claims, customer service, etc).
• Collaborate with department heads and subject matter experts to ensure training aligns with organizational goals, performance gaps, and industry standards.

Training Delivery & Evaluation

• Lead engaging and impactful training sessions (in-person and virtual) for employees at all levels.
• Facilitate workshops on product knowledge, regulatory compliance, customer service skills, sales techniques, and more.
• Provide coaching and mentoring to individuals and teams to improve performance and career development.
• Measure the effectiveness, continuously monitor and adjust training initiatives to improve results and adapt to changing business needs.

Stakeholder Collaboration

• Work closely with HR, department heads, and senior leadership to ensure alignment with business objectives and compliance requirements.
• Ensure that the training process is aligned with the broader organizational culture and values.

Compliance and Industry Knowledge

• Stay current with changes in insurance regulations, trends, and industry best practices to ensure that training programs remain relevant and up to date.
• Ensure all training meets the compliance standards and legal requirements within the insurance industry.

Reporting & Documentation

• Maintain accurate records of training programs, attendance, and completion rates.
• Prepare regular reports for leadership on training effectiveness, trends, and recommendations.

Key skills required

• Strategic thinking
• Facilitation Skills
• Team Building & Interpersonal Skills
• Building collaboration - ability to influence team
• Customer centricity.

Key Relationships Management (Internal /External)

External Banking Team

Internal Sales Business Team

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