Manager Techno Functional

Job Description

Role : Manager Techno Functional Mode of Hire : Permanent Position Experience : 9- 13years Work Location : Mumbai/ Hybrid About Feuji Feuji, established in 2014 and headquartered in Dallas, Texas, has rapidly emerged as a leading global technology services provider. With strategic locations including a Near Shore facility in San Jose, Costa Rica, and Offshore Delivery Center in Hyderabad, we are well-positioned to cater to a diverse clientele. Our team of 500+ talented engineers drives our success, delivering innovative solutions to our clients and contributing to our recognition as a Best Place to Work For. We collaborate with a wide range of clients, from startups to industry giants in sectors like Healthcare, BFSI, Supply Chain, Pharma & Life science, enabling transformative changes in their operations. Through partnerships with top technology providers, we empower our clients growth and innovation. With a clientele including Microsoft, HP, GSK, and DXC Technologies, we specialized in applied AI Engineering solutions, Quality Engineering, Cyber Security, and Data Engineering Solutions. We are helping our clients build value based GCC teams in nearshore & offshore. Our commitment to creating Happy Teams underscores our values and dedication to positive impact. Feuji welcomes exceptional talent to join our team, offering a platform for growth, development, and a culture of innovation and excellence. JOB SUMMARY You will interact regularly w ith individual product teams to understand their requirements and purpose of implementation.You will also troubleshoot issues across environments and w ill be responsible for their monitoring, optimization and performance tuning. REQUIREMENTS Good Communication Customer management Skills Ability to document action items correctly and drive them to closure Willingness to drive things to closure irrespective of the odds Ability to liaise w ith various internal teams. KEY RESPONSIBILITIES Act as a Technical/Functional Consultant to the Customer Success Manager for allocated set of 10-12 accounts. Collaboration with customer success manager for QBR providing data & operational insight. Manage Steady-State Accounts after a systematic Know ledge Transfer from the Implementation team based on hand-off criteria including but not limited to formal sign offs by client on the implementation, list of open issues etc. Know ledge on release-to-release know ledge of S2P Products & corresponding operational benefits to customer. Partnering w ith PMG in feature design process to bring in perspective from customers business processes (Usability Analysis, etc.) Proactive monitoring & reporting of Operational Health Metrics (Adoption, SLA reports, CSI) to internal and external stakeholders to help identify and mitigate risks Driving/Coordinating RCAs & High severity issues with close collaboration with PMG, Engg & CST w ith day-to-day monitoring & updates on Incident and Problem SLAs. Facilitate Change enablement for major features with proactive Customer Trainings, Webinars, w orkshops, collateral, etc. Project Manage the execution of Change Requests (along with a team of Ops Analysts/Sr. Analysts and/or the CIT team)