Job
Description
Role Overview: As part of the global Process and Service Excellence team, you will be responsible for executing business process re-engineering projects in the Operations/ Corporate Functions domain. Your role will involve enhancing customer centricity, improving efficiency and effectiveness, and optimizing costs within Operations. Key Responsibilities: - Own multiple workstreams of business process re-engineering projects. - Independently drive discussions with process owners and problem-solving meetings with senior operations leaders. - Conduct current state assessment and design target operating model. - Identify pain-points/improvement opportunities in the processes and assess their impact on the business. - Design solutions corresponding to the challenges and prioritize them by conducting cost-benefit analysis. - Create business cases supporting the solutions designed for the challenges. - Create final deliverables for stakeholders using PowerPoint, Word, Excel. - Contribute to practice-building activities and conduct knowledge-sharing sessions. - Coach junior members of the team. Qualification Required: - Graduation from a tier 1-2 institute, preferably MBA. - 6-8 years of total work experience with at least 2-4 years in the insurance industry/consulting firms. - Minimum 2 years of experience in innovation, strategy & operations, transformational roles. - Experience in Digital transformation in the Insurance domain is an added advantage. About MetLife: MetLife, recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune Worlds 25 Best Workplaces, is one of the world's leading financial services companies. They provide insurance, annuities, employee benefits, and asset management to individual and institutional customers across more than 40 markets. MetLife's purpose is to help colleagues, customers, communities, and the world create a more confident future. Guided by core values like 'Win Together' and 'Think Ahead,' MetLife is committed to transforming the next century in financial services. Join MetLife and be part of their inspiring journey towards a more confident future. #AllTogetherPossible. Role Overview: As part of the global Process and Service Excellence team, you will be responsible for executing business process re-engineering projects in the Operations/ Corporate Functions domain. Your role will involve enhancing customer centricity, improving efficiency and effectiveness, and optimizing costs within Operations. Key Responsibilities: - Own multiple workstreams of business process re-engineering projects. - Independently drive discussions with process owners and problem-solving meetings with senior operations leaders. - Conduct current state assessment and design target operating model. - Identify pain-points/improvement opportunities in the processes and assess their impact on the business. - Design solutions corresponding to the challenges and prioritize them by conducting cost-benefit analysis. - Create business cases supporting the solutions designed for the challenges. - Create final deliverables for stakeholders using PowerPoint, Word, Excel. - Contribute to practice-building activities and conduct knowledge-sharing sessions. - Coach junior members of the team. Qualification Required: - Graduation from a tier 1-2 institute, preferably MBA. - 6-8 years of total work experience with at least 2-4 years in the insurance industry/consulting firms. - Minimum 2 years of experience in innovation, strategy & operations, transformational roles. - Experience in Digital transformation in the Insurance domain is an added advantage. About MetLife: MetLife, recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune Worlds 25 Best Workplaces, is one of the world's leading financial services companies. They provide insurance, annuities, employee benefits, and asset management to individual and institutional customers across more than 40 markets. MetLife's purpose is to help colleagues, customers, communities, and the world create a more confident future. Guided by core values like 'Win Together' and 'Think Ahead,' MetLife is committed to transforming the next century in financial services. Join MetLife and be part of their inspiring journey towards a more confident future. #AllTogetherPossible.
