Manager SRE - Service Management, Salesforce

This role will lead a high performing team of talented SRE specialists who provide world-class support for Commercial Engineering. You will be responsible for day-to-day operations for this team, work as part of a larger global team, and help develop and drive strategies for supporting and continuously improving our global enterprise. This team manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on a variety of technologies such as Java, Linux, .net, Microsoft, relational databases, message queuing, AWS cloud services, and more. Manages multiple teams responsible for the courteous and prompt provision of operational support relating to assigned application systems. This includes mitigating customer impact of issues, initiating action to determine root causes, and implementing problem resolution.

About the Role:

In this opportunity as Manager SRE - Service Management, Salesforce, you will:

• Responsible for developing, monitoring and analyzing business operational and technical key metrics.
• Effectively articulate complex problems, concepts, and solutions to varied audiences.
• Contribute to the strategy of the department and drive implementation of department goals that support the companys core values.
• Lead complex initiatives such as large-scale upgrades.
• Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.
• Ensure documentation, processes, and procedures are updated regularly.
• Act as an escalation point for staff and internal customers. Participate in the budgeting process.
• Provide coaching and mentoring to staff.
• Foster a continuous learning culture and a curiosity about emerging technologies.

About You
Youre a fit for the role pf Manager SRE - Service Management, Salesforce if your background includes:

• 7+ Years of experience in software development and/or technology infrastructure and operations with 5+ years of experience in a leadership role.
• Bachelors degree or equivalent required; Computer Science or related technical degree preferred.
• Fluent in speaking and writing English.
• Proven ability to set direction and inspire team members to engage and suc
• cessfully deliver on a vision.
• Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure.
• Experience in supporting Salesforce (sales cloud and service cloud) and Order Capture (Conga/CPQ) applications. Knowledge in Certinia desired. Knowledge in Copado desired.
• Experience in Design Security with OWD Roles, Profiles and Permission Sets, Approval process, Workflow rules, Apex Class, Apex Triggers, Lightning web components, Aura bundle components, Lightinig Bundle Components, Email Template, Bulk API, SOAP and Rest.
• Experience in supporting applications built on modern application architecture and cloud infrastructure. Javascript frameworks and Libraries, HTML/CSS/JS, Node.JS, TypeScript, jQuery, Docker, AWS/Azure
• Proven track record of success driving projects and initiatives even with ambiguous details provided.
• Strong customer service, problem solving, organizational and conflict management skills.
• Strong IT Service Management and standards experience.
• Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.
• Proven ability to learn new technologies quickly.
• A management style that is collaborative, energetic, and results oriented.
• Hands-on experience with programming and scripting languages.
• Comfortable in a fast-paced environment and motivated by complex technical and business challenges.
• ITIL Certification preferred.
• Salesforce Certifications preferred: Administrator, Service Cloud