Posted:23 hours ago|
Platform:
On-site
Full Time
Spa Manager – Role & Responsibilities (Female)
Guest Engagement: Warmly welcome guests, provide consultations, and ensure a relaxing, personalized spa experience.
Appointment Management: Efficiently handle phone calls, online bookings, and schedule appointments to optimize spa flow.
Service Knowledge: Be fully knowledgeable of all therapies and treatments; guide guests and answer queries confidently.
Sales & Promotions: Promote spa packages, memberships, and gift vouchers to drive sales and guest retention.
Billing & Accounts: Maintain accurate billing records and ensure secure handling of cash, cards, and other transactions.
Guest Feedback: Actively seek feedback and reviews to enhance service quality and guest satisfaction.
Cost Control: Monitor supplies, manage expenses, and follow standard procedures to reduce wastage.
Hygiene & Cleanliness: Maintain high standards of sanitation; coordinate with housekeeping for clean and safe treatment areas.
Service Excellence: Work closely with therapists to ensure top-quality, consistent, and personalized guest experiences.
Standard Operating Procedures (SOPs): Ensure strict compliance with all spa protocols and operational standards.
Guest Grievances: Address complaints promptly, resolve issues efficiently, and escalate critical concerns as needed.
Reception & Inventory Management: Keep the reception organized, manage inventory, and prevent shortages or pilferage.
Job Types: Full-time, Permanent
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
Work Location: In person
Orion Wellness
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