Make Your Mark:
As Manager, Site Reliability Engineer NOC , you will lead, manage, and inspire teams of talented Engineers working to enhance , monitor and maintain our high performance, cloud-based, SaaS a pplication. You will be at the core of what makes us successful: the people and teams who Monitor and maintain health, performance, and security of all infrastructure components for our clients. Being at the center of our application allows you to affect change, to own and drive improvements every day, and to imbue those around you with a passion and dedication to excellence.
Youll Get To:
- Manage , Mentor and Lead Engineers to deliver valuable and high-quality functionality to our clients .
- Define and drive an overall unifying vision for teams and their projects, processes, workflows, and related areas through motivation, consensus building, and leading change .
- Provide technical leadership and guidance to both your team members and your project peers .
- Implement and drive adaptations to teams and strategic organizational processes, workflows, and related areas .
- Review and understand core strengths and weaknesses across team members, and proactively engage, mentor, and define goals to capitalize upon strengths or mitigate gaps .
- Inspire your team, help your team members grow and succeed .
- Effectively plan, communicate, and conduct presentations (project milestones, risk mitigation, road maps, resource needs, technical information, etc.) for senior management and stakeholders while conveying and driving actionable items to your teams .
- Effectively communicate and resolve personnel issues on your teams .
- Manage day-to-day administrative tasks such as time-off requests, sick days, etc. and other duties as assigned.
- Ensure 99.99%+ availability of the services and infrastructure that spans across multiple global datacentres in private and public clouds.
- Monitor and maintain health, performance, and security of all infrastructure components.
- Build systems and perform necessary tasks to deliver against committed project timelines. Desire to automate everything
- Solve real-life problems in a bleeding-edge, high-performance, and high-traffic environment. Maintain documentation and operational knowledge base.
- Triaging first level events and incidents.
- Adhere to the change management and other established processes and procedures.
- Respond to and troubleshoot incidents ( Incident Management) . Conduct root cause analyses.
- Evaluate and analyse systems, performance, issues and metrics in order to provide recommendations for continuous improvements.
- Adhere to SLA compliance as defined.
- Participate in a scheduled 24/7 on-call rotation for second tier support escalations.
What Youll Bring:
- 10+ years of experience in managing and running Network Operation Center
- 5+ years of experience in leadership role.
- 5 - 7 years in network operations, infrastructure, or systems roles
- 3+ years of hands-on problem-solving skills, technical l eadership and mentoring qualities.
- A minimum of two years of experience in a 24x7 operations organization, deploying and operating complex cloud infrastructure at scale
- 8 + years supporting Unix and/or Linux (Ubuntu, CentOS, Redhat ) and/or Windows
- 7 + years supporting a SaaS/Hosting type critical revenue-generating environment.
- 6 + years working with development and continuous integration related tooling (Jenkins, BitBucket , GitHub)
- 5 + years working with tools like New Relic, Jira, Foglight .
- 4 + years of experience using container platforms and tooling (Kubernetes, Docker, Rancher, Helm, Anthos, Istio, GKE, AKS, etc...)
- Experience in hybrid cloud and/or multi-cloud environments (GCP, Azure, AWS, VMWARE)
- Experience with software development processes and methodologies.
- Experience with scripting and/or systems programming languages (Bash, PowerShell, Python, Golang, C#).
- Strong written and oral communication skills.
- Ability to participate in On-Call rotation
- Should be open for hybrid role for 3 days in office.
We re Even More Excited If You Have:
- Significant experience with open source platforms and technologies.
- Track record of architecting, developing, implementing robust, distributed online solutions.
- Familiarity with Configuration Management tools (Puppet, Chef, Salt, Ansible).
- Experience in mixed Windows/Unix/Linux environments.
Thrive at BlackLine Because You Are Joining:
- A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the worlds most trusted name in Finance Automation!
- A culture that is kind, open, and accepting. Its a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
- A culture where BlackLiners continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.
BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.
BlackLine recognizes that the ways we work and the workplace itself have shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.
- 10+ years of experience in managing and running Network Operation Center
- 5+ years of experience in leadership role.
- 5 - 7 years in network operations, infrastructure, or systems roles
- 3+ years of hands-on problem-solving skills, technical l eadership and mentoring qualities.
- A minimum of two years of experience in a 24x7 operations organization, deploying and operating complex cloud infrastructure at scale
- 8 + years supporting Unix and/or Linux (Ubuntu, CentOS, Redhat ) and/or Windows
- 7 + years supporting a SaaS/Hosting type critical revenue-generating environment.
- 6 + years working with development and continuous integration related tooling (Jenkins, BitBucket , GitHub)
- 5 + years working with tools like New Relic, Jira, Foglight .
- 4 + years of experience using container platforms and tooling (Kubernetes, Docker, Rancher, Helm, Anthos, Istio, GKE, AKS, etc...)
- Experience in hybrid cloud and/or multi-cloud environments (GCP, Azure, AWS, VMWARE)
- Experience with software development processes and methodologies.
- Experience with scripting and/or systems programming languages (Bash, PowerShell, Python, Golang, C#).
- Strong written and oral communication skills.
- Ability to participate in On-Call rotation
- Should be open for hybrid role for 3 days in office.
