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Manager/ Senior Manager

Manager/ Senior Manager

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Imerit

10 - 15 years

13 - 20 Lacs

kolkata

Posted:3 days ago| Platform:

Apply

Skills Required

bgv usa global compliance onboarding process background verification emea

Work Mode

Remote

Job Type

Full Time

Job Description

Role & responsibilities

Manager/ Senior Manager Global Workforce Scholars Platform

Location:

Role type:

Team:

Role summary

Scholars workforce

Key responsibilities

Own the full Scholars HR lifecycle ( onboarding verification, engagement management, offboarding and audits).
Build, run and continuously improve operational processes, SLAs and vendor relationships that support rapid scale while minimizing risk.
Ensure local compliance across multiple markets (contracts, background checks, data/privacy) working with legal and external partners.
Work with Workforce management and Talent Acquisition to help in design and operationalize workforce planning and capacity models for cyclical demand spikes and long-tail projects.
Create and maintain dashboards and KPIs (cost per engagement, fill rates, quality metrics, retention, time-to-activate) and translate analytics into business recommendations.
Partner with Product/Engineering to optimize platform flows (scholar experience, verification, payouts, issue resolution).
Own escalations and continuous improvement for quality, fraud prevention and dispute resolution processes.
Deliver training/materials, documentation for internal stakeholders and Scholars; run periodic program reviews and audits.

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Manager/ Senior Manager