Manager - Quality Audit (US Healthcare)

As a Deputy Manager/ Manager - Quality Audit in the US Healthcare sector, your role overview includes providing day-to-day direction to Lead Associates, ensuring Quality Targets are met by coordinating with all departments, designing and implementing the Quality Management System, ensuring compliance to contractual deliverables, and addressing team-level issues. You will be responsible for implementing initiatives and projects to drive performance, ensuring SLAs in Quality are met, supervising Assistant Managers Quality, designing and driving KPIs and KRAs of the team, and coordinating with all departments in implementing Quality Programs. Additionally, you will conduct projects to improve performance, develop plans to minimize costs and increase productivity, plan for manpower requirements, create process documentation, standardize processes of quality, conduct training for quality as needed, develop the quality team in accordance with the quality roadmap, and perform any other duties that may be assigned from time to time. Key Responsibilities: - Provide day-to-day direction to Lead Associates - Coordinate with all departments to ensure Quality Targets are met - Design the Quality Management System - Ensure compliance to contractual deliverables and address team-level issues - Implement initiatives and projects to drive performance - Ensure SLAs in Quality are met - Supervise Assistant Managers Quality - Design and drive KPIs and KRAs of the team - Coordinate with all departments in implementing Quality Programs - Conduct projects to improve performance - Develop plans to minimize cost and increase productivity - Plan for manpower requirements and implement right sizing of the department when needed - Create process documentation and standardize processes of quality - Conduct training for quality as needed - Develop the quality team in accordance with the quality roadmap Qualifications: - Must possess at least a Bachelor's/College Degree in any field or equivalent experience - At least 5+ years of work experience in Quality - Excellent English communication and writing skills - Proficient in MS Office - At least 2+ years experience as an Assistant Manager Quality Audit Please note that the above summary is based on the provided job description for the Deputy Manager/ Manager - Quality Audit role in the US Healthcare sector.,