Manager- QUADS (Quality of Digital Service)

As a Manager at Indusind Bank, you will lead the Digital Service team in identifying opportunities and developing digital solutions. Your role will be customer-centric, requiring a customer-first mindset and a strong understanding of back-end and front-end processes. You will be responsible for developing data pipelines to track, analyze, and improve digital channels, translating user needs into digital business opportunities. Responsibilities: - Partner with Product Managers to manage & maintain Production Issues tracker for all digital products - Support Product & Solution Delivery Team in requirements discovery, solution design, and user acceptance testing - Identify key capabilities and potential issues with the executive team - Collaborate with cross-functional teams to align on feature development and prioritization - Monitor and evaluate product performance for continuous iteration and improvement - Provide advice, guidance, and support to departments in shaping their digital objectives - Lead the Digital SRE Team (Operations) across Digital Channels - Monitor Key Digital Servicing Metrics such as App Store/Playstore Review Analysis, NPS, and Complaints received from the Contact Centre Required skills and qualifications: - 3-5 years of experience in digital product management or a similar role - Strong analytical, prioritization, and negotiating skills - Experience in usability and customer-focused design - Passion for building great products to solve customer and business problems - MBA/Bachelor's degree in business or a related field - Experience in Customer Experience or Customer Service team - Excellent communication and presentation skills At Indusind Bank, we value your expertise and commitment to driving digital innovation and customer-centric solutions. Join us in shaping the future of digital banking services.,