Manager

PwC Service Delivery Center

4 - 9 years

12 - 17 Lacs

bengaluru

Posted:5 days ago| Platform:

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Skills Required

business analyst production support business analysis analytical consulting test scenarios business process modeling software implementation salesforce technical documentation

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Business Systems Analyst will possess a unique blend of technical, business, application and people skills, have the ability to effectively prioritize work assignments, work in a team environment and will possess excellent problemsolving skills.
Desired Skills Possesses strong knowledge/experience in Salesforce Sales or Service business processes and use cases.
Good understanding of AppExchange products/solutions and appropriately suggest for desired use cases Salesforce Marketing Cloud/Pardot and Integration skills are added advantage Excellent Knowledge of Salesforce.com application (Both Sales and Service Cloud
preferred) Formal Salesforce.com certifications strongly preferred Understanding of all Salesforce Lightning & lightning components and basic understanding of Salesforce Object and relationships, Apex, Visualforce Pages, Triggers, Workflows rules, Page layouts, Record Types, process builder etc.
Detail oriented ability to translate business and user requirements into detailed system requirements that are actionable by development team Ability to influence others to achieve results through strong interpersonal skills.
Excellent organization and problemsolving skills Clear spoken, business writing, and communication skills across global client base and teams Strong Sense of urgency Key Responsibilities Document and design current and future Salesforce.com enabled solutions and drive all relevant business analysis to ensure the most effective recommendations are made for successful solution and project plan completion.
Exceptional interpersonal skills and written communication skills to frequently interact with all levels of the organization as well as global cultures; Ability to interpret technical documentation to meet business needs.
Correctly identifies system / functional interdependencies.
Demonstrates ability to effectively work both independently and within cross functional project teams.Seen as a cross functional process and subject matter expert.
Accurately translating Business Requirements into detailed Salesforce.com functionality requirements.
High aptitude for interpreting technical documentation as well as authoring or updating documents as needed (Functional Designs, Business Process Designs).
Ability to selfmanage multiple deliverables within tight timeframes and dynamic priorities.

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