Job
Description
What you get to do in this role: Work closely with Information Development leadership team to plan how to distribute resources effectively across scrum teams and be able to adjust when unexpected projects arise. Collaborate with other content-producing teams to share knowledge and avoid duplicating efforts. Check in regularly with development team managers to get feedback and, if necessary, help course correct to get deliverables back on track. Meet one-on-one with each direct report on a weekly or bi-weekly basis. Conduct quarterly performance-related conversations with team members, provide feedback about areas of improvement, and recognize outstanding efforts. Recruit excellent team members who are not only solid information developers, but who work well with the rest of the team. When required, support the team in the development of product documentation for current and future releases of our product. Review content on a regular basis, provide feedback on progress, adherence to standards, and overall completeness. To be successful in this role: Preferred Qualifications: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry. Strong background in HTML, XML, and DITA. High level of creativity, flexibility, and dependability, and the ability to react quickly in a fast-paced environment. Knowledge of structured task-based writing is a plus. Experience with scripting, APIs, and integrations is strongly preferred. Knowledge of documenting complex administration systems processes in a SAAS environment. Proven experience relating to different levels of the organization and working effectively with peers. Basic Qualifications: BS/BA in Technical Communication, English, Computer Science, related field, or equivalent experience, with 5+ years of experience writing software documentation for a technical audience. 3+ years of team management experience. JV22
