Manager Pre-Sales

The role of Manager Pre-Sales is an exciting opportunity for someone who is dynamic and driven to join our team and play a crucial role in client engagement. Your main responsibility will be to bridge the gap between business requirements and technical solutions, working closely with sales and delivery teams to design impactful ITSM, ITOM, and ITAM solutions that provide real value to clients, particularly in sectors like BFSI, Manufacturing, and IT/ITeS. You will need to have a strong consultative mindset, practical experience with platforms such as Freshworks or ManageEngine, and a genuine interest in crafting client-centric solutions. We are looking for someone who can partner effectively with sales and delivery teams to understand client needs, develop compelling solution strategies, and deliver engaging product demonstrations that highlight the business value of our offerings. You will also be responsible for mapping business pain points to scalable IT solutions, leading responses to RFPs/RFIs, and presenting proposed solutions to clients with clarity and confidence. In addition, you will be expected to build and maintain reusable assets like presentations, proposal templates, and demo environments, participate in client workshops and meetings, and stay informed about market trends and emerging technologies, including ESG frameworks and sustainability practices. The ideal candidate for this role should have at least 3-5 years of experience in pre-sales, solution consulting, or technical sales, with strong domain expertise in ITSM, ITOM, and ITAM processes and tools. Hands-on experience with Freshworks, ManageEngine, or similar platforms is required, along with a proven track record of success working with clients in various sectors. Excellent communication and storytelling skills are essential, as is the ability to connect business challenges with technical solutions effectively. Being highly self-motivated, organized, and customer-focused, as well as willingness to travel as needed, are also important qualities for this role. Preferred qualifications include a Bachelor's degree in Computer Science, Engineering, or a related field, ITIL v3/v4 Certification, experience in developing business cases and ROI-focused presentations, and exposure to workflow automation and systems integration projects. Joining our team means working with a collaborative and visionary group of individuals, solving real-world problems across different industries, and being part of a fast-growing company where your contributions are valued. This role also offers opportunities for growth into leadership and strategic positions.,