12 Freshworks Jobs

The role of Manager Pre-Sales is an exciting opportunity for someone who is dynamic and driven to join our team and play a crucial role in client engagement. Your main responsibility will be to bridge the gap between business requirements and technical solutions, working closely with sales and delivery teams to design impactful ITSM, ITOM, and ITAM solutions that provide real value to clients, particularly in sectors like BFSI, Manufacturing, and IT/ITeS. You will need to have a strong consultative mindset, practical experience with platforms such as Freshworks or ManageEngine, and a genuine interest in crafting client-centric solutions. We are looking for someone who can partner effectively with sales and delivery teams to understand client needs, develop compelling solution strategies, and deliver engaging product demonstrations that highlight the business value of our offerings. You will also be responsible for mapping business pain points to scalable IT solutions, leading responses to RFPs/RFIs, and presenting proposed solutions to clients with clarity and confidence. In addition, you will be expected to build and maintain reusable assets like presentations, proposal templates, and demo environments, participate in client workshops and meetings, and stay informed about market trends and emerging technologies, including ESG frameworks and sustainability practices. The ideal candidate for this role should have at least 3-5 years of experience in pre-sales, solution consulting, or technical sales, with strong domain expertise in ITSM, ITOM, and ITAM processes and tools. Hands-on experience with Freshworks, ManageEngine, or similar platforms is required, along with a proven track record of success working with clients in various sectors. Excellent communication and storytelling skills are essential, as is the ability to connect business challenges with technical solutions effectively. Being highly self-motivated, organized, and customer-focused, as well as willingness to travel as needed, are also important qualities for this role. Preferred qualifications include a Bachelor's degree in Computer Science, Engineering, or a related field, ITIL v3/v4 Certification, experience in developing business cases and ROI-focused presentations, and exposure to workflow automation and systems integration projects. Joining our team means working with a collaborative and visionary group of individuals, solving real-world problems across different industries, and being part of a fast-growing company where your contributions are valued. This role also offers opportunities for growth into leadership and strategic positions.,

As a Presales Lead at our company located in Baner, Pune, you will have the exciting opportunity to leverage your 2 to 5 years of experience in crafting solutions that drive successful client engagements. You will play a crucial role in bridging the gap between client requirements and technical solutions, utilizing your technical expertise and business acumen to shape impactful proposals. Working closely with our sales and delivery teams, you will be instrumental in tailoring solution presentations to meet client needs effectively. Your responsibilities will include collaborating with sales teams to understand client requirements, translating business challenges into technical solutions using ITSM platforms like ServiceNow, BMC, Ivanti, Freshworks, or similar tools, and participating in various presales activities such as solutioning, presentations, proposal creation, and client workshops. Additionally, you will be involved in supporting technical assessments, scoping discussions, effort estimations, conducting product demonstrations, Proof of Concepts (POCs), and responding to RFPs/RFIs. Your role will also encompass working with cross-functional teams to ensure a seamless transition from presales to project execution. To excel in this role, you must possess hands-on experience in ServiceNow, with exposure to ITSM platforms like BMC, Ivanti, or Freshworks considered a strong advantage. A solid understanding of the ITSM domain and enterprise service management is essential, along with excellent communication, stakeholder management, and presentation skills. Your ability to articulate complex solutions to both technical and non-technical stakeholders will be critical in contributing to successful presales engagements. If you are passionate about driving deals through innovative solutions and possess a proven track record in presales engagements, we invite you to join our dynamic team as a Presales Lead.,

Be an essential element to a brighter future. We work together to transform essential resources into critical ingredients for mobility, energy, connectivity and health. Join our values-led organization committed to building a more resilient world with people and planet in mind. Our core values are the foundation that make us successful for ourselves, our customers and the planet. Job Description We are looking for a dynamic and experienced Scrum Master / PM to lead agile delivery across multiple enterprise platforms and intelligent automation initiatives. The ideal candidate will have a proven track record of successfully managing complex projects involving SAP, Workday, Salesforce, ServiceNow, Freshworks, Process Mining, RPA, and AI chatbot implementations. You will play a critical role in fostering agile best practices, removing impediments, and ensuring high-performing teams deliver value consistently and efficiently. This role is pivotal in driving digital transformation initiatives , helping organizations modernize legacy systems, enhance user experiences, and accelerate business agility through cutting-edge technologies. The primary location for this role is Bengaluru, India. What You Will Do Facilitate Agile ceremonies including daily stand-ups, sprint planning, retrospectives, and reviews. Guide and coach teams on Agile/Scrum practices, ensuring adherence to Agile principles. Collaborate with Product Owners to maintain a well-groomed product backlog and ensure clear sprint goals. Track and report on key metrics such as velocity, sprint burndown, and team performance. Identify and remove impediments to team progress, escalating when necessary. Coordinate cross-functional dependencies across platforms like SAP, Workday, Salesforce, and Freshworks. Support delivery of automation initiatives involving Process Mining, RPA tools and AI chatbot platforms. Foster a culture of continuous improvement and innovation within the team. What You Bring Required: Bachelors degree in Computer Science, Information Systems, Business, or related field. 5+ years of hands-on experience as a Scrum Master in Agile environments. Demonstrated success in delivering projects across SAP, Workday, Salesforce, ServiceNow, Freshworks, Celonis and RPA/AI chatbot platforms. Strong understanding of Agile frameworks (Scrum, Kanban, SAFe). Excellent communication, facilitation, coaching, and conflict-resolution skills. Proficiency with Agile tools such as Jira, Azure DevOps, or Rally. Certified Scrum Master (CSM), SAFe Scrum Master (SSM), or equivalent Agile certification. Experience working in large-scale enterprise environments. Familiarity with DevOps practices and CI/CD pipelines. Exposure to AI/ML-driven automation and digital transformation initiatives. Benefits Of Joining Albemarle Competitive compensation Comprehensive benefits package A diverse array of resources to support you professionally and personally. We are partners to one another in pioneering new ways to be better for ourselves, our teams, and our communities. When you join Albemarle, you become our most essential element and you can anticipate competitive compensation, a comprehensive benefits package, and resources that foster your well-being and fuel your personal growth. Help us shape the future, build with purpose and grow together. Show more Show less

15+ Yrs of total experience with minimum 5 Yrs of dedicated experience in presales & Solutioning. 10 Yrs of Hands-on experience in ITSM, Monitoring/AIOps, Should have handled stand alone RFPs for each of the tower line and should have strong collaborative experience to work on large managed services proposals. Should be fast & proactive to quickly understand the RFP scope, objectives, influencing factors in order to get started ASAP. Should be multi tasking and work on multiple proposals at the same time with ownership. Should be innovative and futuristic to bring the levers, ideas which can help to win the business. Should have good interpersonal skills and connects with OEM to get the best possible discounts and timely quotes for product procurement. Should have good experience with pricing and commercial engineering to make the proposal customer favourable. Must have a good skills in Power Point, Word and Excel. Should have good understanding on licensing models for the major OEMs Should have strong understanding of IT Infrastructure domain towers with vertical applications understanding. Should be well aware of SLAs KPIs, MSA Terms, Penalty clauses, legal terms and compliance used globally. Should be travel ready for requirement gathering, defence presentations and kick-off calls. Should have Sales, Presales and Solutioning accreditations, certifications from leading OEMs like ServiceNow, BMC, Manage Engine. At least one implementation certification for each of the tower from any top 3 Tier OEMs. : ITSM, Observability / AIOps./ Automation / ITIL Processes (ITIL / CFS / SIAM) Should be capable to construct innovative solutions for Green Field, Brown Field Implementations, Upgrade & migration opportunities and Development, Integrations work. Should have built futuristic Target Operating Models, cost effective and transformative multi year solutions and should posses well-articulated defence presentation capabilities Should have experience of handling RFPs which includes Product + Services with OEMs like : ServiceNow, BMC, HPE, Manage Engine, Ivanti, SNOW Software, Flexera, Ansible, Resolve, FreshWorks, Summit AI, etc. Should have experience of working on multi-million standalone ESM tools RFPs as well as 50+ Mn of Managed Services RFPs. Stand alone ESM Tools RFP to business conversion ration should be at least 30% and should be able to handle 5 + RFPs in a month. Should be well versed with partner portals of all the OEMs, their relevant documentations and should have good connect with regional sales teams of those OEMs. Should remain updated with new functionalities, market trends, customer demands and should provide required inputs suggestions to build team for PoC work. Should be able to effectively utilize his time with multi-tasking and should keep track of WIP, submitted proposals. Should be flexible to work with extended business hours, and over weekends if required basis the urgency of proposal submission, All of the above + 1. Experience of building and running portfolio of 50+ Mn size 2. Strong experience of capacity & Capability Building 3. Good connect within industry to attract best talent 4. Good track record of team retention 5. Experience with building stand alone as well as collaborative, bundled Service offerings 6. Good connect with OEMs to bring investments for enablement (Training, Certifications, Demo Instances) 7. Should work collaboratively with other practices, business lines within organization. 8. Should be travel ready and flexible. All of the above + Should be responsible for Portfolio Management, Governance and Escalation Management Should be good with aggressive strategies for land and expand, new territories, new logos Should be the leader to set examples for next in line with appropriate actions for account mining, customer experience and consistent revenue generation Should be able to represent CIS and ServiceNow in large forums, customer meets and visits. Should be responsible for SGA, GM and 30% YnY growth targets. Should review all proposals, pricing and solutions for final approval Should give timely updates to leadership team wrt business strategies, performance and possible escalations Should be bold enough to accept aggressive targets, growth plans and drive towards excellence.

As a Senior Manager / Head of Customer Support in Enterprise SaaS, you will play a crucial role in building and scaling a high-performing support team for our fast-growing SaaS company. Your primary responsibilities will include driving strategy, leading global L1/L2 teams, and ensuring a world-class customer experience through technical depth, data-driven decisions, and operational excellence. To excel in this role, we are looking for someone with 10-15 years of experience in technical support/customer success, with at least 2 years of experience in leading managers. You should possess a strong understanding of SaaS and enterprise technologies such as APIs, SSO, and integrations. Proven leadership skills, a customer-first mindset, and familiarity with support tools like Salesforce, Freshworks, etc., are also essential for success in this position. This position is based in Pune, and the role typically follows a 2:00 PM to 10:00 PM IST schedule to align with global customer needs. However, some flexibility is expected based on business requirements and team priorities. If you are ready to lead with purpose and elevate support to a strategic advantage, we are excited to hear from you. Join us in creating exceptional customer experiences and driving the success of our SaaS company.,

As a Senior Auditor, Technology at LegalZoom, you will be an impactful member of the internal audit team, assisting in achieving the department's mission and objectives. Your role will involve evaluating technology risks in a dynamic environment, assessing the design and effectiveness of internal controls over financial reporting, and ensuring compliance with operational and regulatory requirements. You will document audit procedures and results following departmental standards and execute within agreed timelines. Additionally, you will provide advisory support to stakeholders on internal control considerations, collaborate with external auditors when necessary, and focus on continuous improvement of the audit department. Your commitment to integrity and ethics, coupled with a passion for the internal audit profession and LegalZoom's mission, are essential. Ideally, you hold a Bachelor's degree in computer science, information systems, or accounting, along with 3+ years of experience in IT internal audit and Sarbanes-Oxley compliance, particularly in the technology sector. Previous experience in a Big 4 accounting firm and internal audit at a public company would be advantageous. A professional certification such as CISA, CIA, CRISC, or CISSP is preferred. Strong communication skills, self-management abilities, and the capacity to work on multiple projects across different locations are crucial for this role. Familiarity with technologies like Oracle Cloud, AWS, Salesforce, Azure, and others is beneficial, along with reliable internet service for remote work. Join LegalZoom in making a difference and contributing to the future of accessible legal advice for all. LegalZoom is committed to diversity, equality, and inclusion, offering equal employment opportunities to all employees and applicants without discrimination based on any protected characteristic.,

You are seeking an experienced Finance SME with proficiency in billing, invoicing processes, and multi-country taxation. The ideal candidate will have a solid background in invoicing and billing processes, with expertise in tax compliance for countries like the US, UK, Australia (AU), and New Zealand (NZ). As a functional consultant, you will work closely with cross-functional teams to align testing objectives with business goals, enhance the overall testing framework, and ensure compliance with international taxation standards for a SaaS-based financial product. Qualifications: - MBA (Finance) or Chartered Accountant (CA) with 5+ years of experience. - Deep understanding of financial workflows, including invoicing, billing, and international taxation. Job Responsibilities: - **Proficiency in Invoicing/Billing Processes:** Manage and optimize billing workflows within a SaaS environment, ensuring they are efficient, scalable, and compliant. - **Tax Compliance:** - Deep understanding of tax regulations, including VAT, GST, and withholding taxes, for countries such as the US, UK, AU, and NZ. - Review and ensure the correct application of tax rules in billing systems for global customers. - Collaborate with tax teams to update systems with new tax rules and rates. - **Financial Services Software Expertise:** - Proficient in tools like Oracle NetSuite, Zoho, Freshworks, or similar SaaS platforms. - Working experience in setting up financial workflows within these tools, including tax calculations and reporting. - **Workflow Review & Implementation:** - Act as a functional SME to review invoicing and billing workflows before implementation. - Implement SaaS-based invoicing/billing frameworks and tools to streamline processes. - **Testing & Issue Resolution:** - Document, track, and resolve workflow defects and issues identified during testing. - Work closely with testers and developers to ensure proper resolution and integration of fixes. - **Cross-Functional Collaboration:** - Participate in workflow development discussions, contributing to sprint planning, stand-ups, and retrospectives. - Advocate for quality, compliance, and user satisfaction throughout the development lifecycle. - **Global Team Coordination:** - Work effectively with distributed teams to manage testing, implementation, and updates to financial workflows. - **Documentation & Reporting:** - Prepare detailed documentation on invoicing, billing, and taxation workflows for stakeholders. - Generate compliance reports for audits and regulatory filings across different countries. Skills & Competencies: - In-depth knowledge of invoicing and billing processes within SaaS platforms. - Expertise in multi-country taxation for the US, UK, AU, and NZ. - Analytical mindset with strong troubleshooting and problem-solving abilities. - Exceptional communication skills for articulating complex financial workflows and issues. - Ability to manage multiple projects independently or within a collaborative team environment. - Detail-oriented with a commitment to delivering high-quality, compliant solutions.,

Key Responsibilities: 1. Project Leadership & Delivery Lead end-to-end implementation and configuration of the new CRM platform (including leads, Deals, contacts, campaigns, Analytics, ticketing, and marketing automation modules etc.,) Customize workflows, automation rules, blueprints, and approval processes Develop and own the project plan, timelines, risk register, and delivery milestones Ensure project alignment with business goals and departmental needs Develop and maintain dashboards, reports, and analytics for business insights 2. Cross-Functional Coordination Work closely with SPOCs from Marketing, Sales, Operations, Strategy, Call Centre, Home Collection and Billing to gather requirements and translate into technical specs, validate workflows, and prioritize features Coordinate with internal technical teams and external vendor for development, UAT, deployment, and post-go-live support 3. Systems Integration Oversee API-level integration between CRM and internal applications (ERP, billing software, appointment booking platform, telephony, other digital assets like website) Ensure data integrity and seamless flow across systems 4. Vendor & Stakeholder Management Serve as primary liaison with CRM vendor for solution configuration, custom development, and SLAs Collaborate with cross-functional teams to ensure CRM aligns with business goals Facilitate decision-making with the internal project governing body 5. Change Management & Training Support documentation, training rollouts, and user onboarding Drive adoption by enabling stakeholder readiness and feedback loops Provide user training, documentation, and ongoing support Skills: Strong understanding of CRM platforms (Salesforce, Zoho, MS CRM, Freshworks, etc.) Strong understanding of CRM processes (sales, marketing, support) Familiarity with REST APIs, data mapping, and middleware tools Familiarity with Zoho ecosystem (Zoho Creator, Zoho Analytics, Zoho Flow) Proficiency in data analysis, SQL, and system integration Proficient in project management methodologies (Agile/Scrum/Waterfall) Excellent communication, problem-solving, stakeholder management and documentation skills

You are seeking an experienced Finance SME with proficiency in billing, invoicing processes, and multi-country taxation. The ideal candidate will have a solid background in invoicing and billing processes, with expertise in tax compliance for countries like the US, UK, Australia (AU), and New Zealand (NZ). As a functional consultant, you will work closely with cross-functional teams to align testing objectives with business goals, enhance the overall testing framework, and ensure compliance with international taxation standards for a SaaS based financial product. Qualifications: - MBA (Finance) or Chartered Accountant (CA) with 5+ years of experience. - Deep understanding of financial workflows, including invoicing, billing, and international taxation. Job Responsibilities: - Proficiency in Invoicing/Billing Processes: Manage and optimize billing workflows within a SaaS environment, ensuring they are efficient, scalable, and compliant. - Tax Compliance: - Deep understanding of tax regulations, including VAT, GST, and withholding taxes, for countries such as the US, UK, AU, and NZ. - Review and ensure the correct application of tax rules in billing systems for global customers. - Collaborate with tax teams to update systems with new tax rules and rates. - Financial Services Software Expertise: - Proficient in tools like Oracle NetSuite, Zoho, Freshworks, or similar SaaS platforms. - Working experience in setting up financial workflows within these tools, including tax calculations and reporting. - Workflow Review & Implementation: - Act as a functional SME to review invoicing and billing workflows before implementation. - Implement SaaS-based invoicing/billing frameworks and tools to streamline processes. - Testing & Issue Resolution: - Document, track, and resolve workflow defects and issues identified during testing. - Work closely with testers and developers to ensure proper resolution and integration of fixes. - Cross-Functional Collaboration: - Participate in workflow development discussions, contributing to sprint planning, stand-ups, and retrospectives. - Advocate for quality, compliance, and user satisfaction throughout the development lifecycle. - Global Team Coordination: - Work effectively with distributed teams to manage testing, implementation, and updates to financial workflows. - Documentation & Reporting: - Prepare detailed documentation on invoicing, billing, and taxation workflows for stakeholders. - Generate compliance reports for audits and regulatory filings across different countries. Skills & Competencies: - In-depth knowledge of invoicing and billing processes within SaaS platforms. - Expertise in multi-country taxation for the US, UK, AU, and NZ. - Analytical mindset with strong troubleshooting and problem-solving abilities. - Exceptional communication skills for articulating complex financial workflows and issues. - Ability to manage multiple projects independently or within a collaborative team environment. - Detail-oriented with a commitment to delivering high-quality, compliant solutions.,

As a Technical Systems Analyst at Albemarle, you will be a key player in implementing, scaling, and optimizing Business Process Mining initiatives using Celonis across the organization. Your role will be crucial in driving the successful adoption and maturity of Celonis to meet evolving business needs, accelerate time to value, and deliver measurable operational impact. You will collaborate with business process owners, subject matter experts, and IT teams to uncover inefficiencies, design data-driven solutions, and support automation and performance improvement initiatives. Additionally, you will work closely with stakeholders to understand operational goals and translate them into actionable Celonis use cases and technical requirements. Your responsibilities will include identifying and integrating data sources, developing performant SQL queries, connecting Celonis with ERP and IT systems, ETL data into the Celonis platform, designing process dashboards and analytical reports, conducting workshops, and collaborating with cross-functional teams to prioritize and deliver Celonis use cases and dashboards on time. Furthermore, you will promote a data-driven culture by enabling self-service analytics and training business users on Celonis capabilities. You will be required to document the design, configuration, testing, deployment, and integration of new or enhanced Celonis solutions, participate in testing activities, support issue resolution, maintain documentation, support governance and compliance activities, and participate in defining and designing BPM solutions for Albemarle. Additionally, you will monitor Celonis system performance and identify opportunities for optimization. The ideal candidate for this role should have a Bachelor's degree in computer science, Information Systems, Business Analytics, or a related field, along with 3+ years of hands-on experience with Celonis EMS and 5+ years of experience in business intelligence, data engineering, or business analytics. Strong expertise in SQL, PQL, data analysis, and data visualization techniques is required, along with Celonis certifications. Proficiency with agile methodologies, scripting and ETL languages, and knowledge of data privacy, security, and compliance standards are preferred. Join Albemarle and be a part of a values-led organization committed to building a more resilient world with a focus on people and the planet. You can expect competitive compensation, a comprehensive benefits package, and resources to support your professional and personal growth. Shape the future, build with purpose, and grow together with us at Albemarle.,

We are looking for a results-driven Project Manager to lead the planning, execution, and delivery of technology projects. You will collaborate with cross-functional teamsincluding engineering, product management, design, QA, and business stakeholdersto deliver high-impact solutions on time and within scope. The ideal candidate is highly organized, tech-savvy, and an excellent communicator with a track record of managing complex technical projects. Key Responsibilities: Define project scope, goals, and deliverables in collaboration with stakeholders. Create detailed project plans, schedules, resource allocation, and budgets. Manage the full project lifecycle using Agile, Scrum, or hybrid methodologies. Coordinate across teams to ensure alignment and timely delivery of milestones. Track progress, manage risks/issues, and communicate updates to stakeholders. Facilitate daily stand-ups, sprint planning, retrospectives, and other Agile ceremonies. Drive continuous improvement in project delivery practices. Ensure technical feasibility and resource availability. Manage third-party vendors or external contributors when needed. Maintain comprehensive project documentation. Requirements: Qualifications: Bachelor’s degree in Computer Science, Engineering, Business, or related field. 3–7 years of experience managing technology or software development projects. Strong understanding of Agile/Scrum, Kanban, and/or Waterfall methodologies. Familiarity with project management tools (e.g., Jira, Asana, Trello, Monday.com). Excellent communication, leadership, and organizational skills. Ability to manage multiple projects simultaneously in a fast-paced environment. Preferred Skills: PMP, Scrum Master (CSM/PSM), or equivalent certification. Experience with DevOps, cloud technologies (AWS, Azure), or SaaS platforms. Technical background or experience working with engineering teams. Project Manager on a rollout FreshWorks or other similar ITSM tools

Project management experience in technical or cloud-based environments. Leading cross-functional teams in Cloud Operations or Cloud Migration. Proficient with ticketing tools like Jira SM, ServiceNow, Freshservice. Knowledge of ITIL process.