16 Freshworks Jobs

As a Senior Manager/Head of Support at Mindtickle, you will play a crucial role in leading the Support function to provide exceptional service to global enterprise customers. Your responsibilities will include: - Leading a high-performing support team focused on delivering superior customer experience, with customer trust as the guiding principle. - Championing a customer-first culture grounded in trust, empathy, and responsiveness to drive an enterprise mindset to customer success. - Elevating the role of engineers within customer support by ensuring deep product knowledge, strong troubleshooting skills, and proactive ownership. - Demonstrating success in reimagining support operations usin...

We are looking to fill a CMDB Manager (Specialist Configuration Management) Role: Specialist – Configuration Management Location: Hyderabad Experience: 8–10 years Key Responsibilities: Design, develop, and maintain the CMDB ensuring data accuracy and integrity. Manage ITSM platform integrations (Freshworks, ServiceNow, BMC Remedy, Jira, etc.). Define and maintain CI attributes, relationships, and dependencies . Work on vulnerability mapping using tools like Qualys or Tenable. Develop configuration management policies and procedures in line with ITIL best practices. Collaborate with cross-functional teams for CMDB alignment and reporting. Preferred Skills: Strong understanding of ITIL process...

As an experienced Finance Subject Matter Expert (SME) with proficiency in billing, invoicing processes, and multi-country taxation, you will play a crucial role in ensuring the efficiency, scalability, and compliance of financial workflows within a SaaS environment. Your responsibilities will include managing and optimizing billing workflows, ensuring tax compliance for countries like the US, UK, Australia (AU), and New Zealand (NZ), and collaborating with cross-functional teams to align testing objectives with business goals. Key Responsibilities: - Proficiency in Invoicing/Billing Processes: - Manage and optimize billing workflows within a SaaS environment to ensure efficiency, scalability...

Senior Manager / Head of Customer Support – Enterprise SaaS We’re hiring a dynamic leader to build and scale a high-performing support team for a fast-growing SaaS company. You’ll drive strategy, lead global L1/L2 teams, and ensure world-class customer experience through technical depth, data-driven decisions, and operational excellence. What We’re Looking For: 10–15 years in technical support/customer success, including 2+ years leading managers Strong SaaS and enterprise tech understanding (APIs, SSO, integrations) Proven leadership, customer-first mindset, and experience with support tools (Salesforce, Freshworks, etc. Work Location: Pune (Work from Office) Work Hours: The role typically ...

The role of Manager Pre-Sales is an exciting opportunity for someone who is dynamic and driven to join our team and play a crucial role in client engagement. Your main responsibility will be to bridge the gap between business requirements and technical solutions, working closely with sales and delivery teams to design impactful ITSM, ITOM, and ITAM solutions that provide real value to clients, particularly in sectors like BFSI, Manufacturing, and IT/ITeS. You will need to have a strong consultative mindset, practical experience with platforms such as Freshworks or ManageEngine, and a genuine interest in crafting client-centric solutions. We are looking for someone who can partner effectively...

As a Presales Lead at our company located in Baner, Pune, you will have the exciting opportunity to leverage your 2 to 5 years of experience in crafting solutions that drive successful client engagements. You will play a crucial role in bridging the gap between client requirements and technical solutions, utilizing your technical expertise and business acumen to shape impactful proposals. Working closely with our sales and delivery teams, you will be instrumental in tailoring solution presentations to meet client needs effectively. Your responsibilities will include collaborating with sales teams to understand client requirements, translating business challenges into technical solutions usin...

Be an essential element to a brighter future. We work together to transform essential resources into critical ingredients for mobility, energy, connectivity and health. Join our values-led organization committed to building a more resilient world with people and planet in mind. Our core values are the foundation that make us successful for ourselves, our customers and the planet. Job Description We are looking for a dynamic and experienced Scrum Master / PM to lead agile delivery across multiple enterprise platforms and intelligent automation initiatives. The ideal candidate will have a proven track record of successfully managing complex projects involving SAP, Workday, Salesforce, ServiceN...

15+ Yrs of total experience with minimum 5 Yrs of dedicated experience in presales & Solutioning. 10 Yrs of Hands-on experience in ITSM, Monitoring/AIOps, Should have handled stand alone RFPs for each of the tower line and should have strong collaborative experience to work on large managed services proposals. Should be fast & proactive to quickly understand the RFP scope, objectives, influencing factors in order to get started ASAP. Should be multi tasking and work on multiple proposals at the same time with ownership. Should be innovative and futuristic to bring the levers, ideas which can help to win the business. Should have good interpersonal skills and connects with OEM to get the best...

As a Senior Manager / Head of Customer Support in Enterprise SaaS, you will play a crucial role in building and scaling a high-performing support team for our fast-growing SaaS company. Your primary responsibilities will include driving strategy, leading global L1/L2 teams, and ensuring a world-class customer experience through technical depth, data-driven decisions, and operational excellence. To excel in this role, we are looking for someone with 10-15 years of experience in technical support/customer success, with at least 2 years of experience in leading managers. You should possess a strong understanding of SaaS and enterprise technologies such as APIs, SSO, and integrations. Proven lea...

As a Senior Auditor, Technology at LegalZoom, you will be an impactful member of the internal audit team, assisting in achieving the department's mission and objectives. Your role will involve evaluating technology risks in a dynamic environment, assessing the design and effectiveness of internal controls over financial reporting, and ensuring compliance with operational and regulatory requirements. You will document audit procedures and results following departmental standards and execute within agreed timelines. Additionally, you will provide advisory support to stakeholders on internal control considerations, collaborate with external auditors when necessary, and focus on continuous impro...

You are seeking an experienced Finance SME with proficiency in billing, invoicing processes, and multi-country taxation. The ideal candidate will have a solid background in invoicing and billing processes, with expertise in tax compliance for countries like the US, UK, Australia (AU), and New Zealand (NZ). As a functional consultant, you will work closely with cross-functional teams to align testing objectives with business goals, enhance the overall testing framework, and ensure compliance with international taxation standards for a SaaS-based financial product. Qualifications: - MBA (Finance) or Chartered Accountant (CA) with 5+ years of experience. - Deep understanding of financial workfl...

Key Responsibilities: 1. Project Leadership & Delivery Lead end-to-end implementation and configuration of the new CRM platform (including leads, Deals, contacts, campaigns, Analytics, ticketing, and marketing automation modules etc.,) Customize workflows, automation rules, blueprints, and approval processes Develop and own the project plan, timelines, risk register, and delivery milestones Ensure project alignment with business goals and departmental needs Develop and maintain dashboards, reports, and analytics for business insights 2. Cross-Functional Coordination Work closely with SPOCs from Marketing, Sales, Operations, Strategy, Call Centre, Home Collection and Billing to gather require...

You are seeking an experienced Finance SME with proficiency in billing, invoicing processes, and multi-country taxation. The ideal candidate will have a solid background in invoicing and billing processes, with expertise in tax compliance for countries like the US, UK, Australia (AU), and New Zealand (NZ). As a functional consultant, you will work closely with cross-functional teams to align testing objectives with business goals, enhance the overall testing framework, and ensure compliance with international taxation standards for a SaaS based financial product. Qualifications: - MBA (Finance) or Chartered Accountant (CA) with 5+ years of experience. - Deep understanding of financial workfl...

As a Technical Systems Analyst at Albemarle, you will be a key player in implementing, scaling, and optimizing Business Process Mining initiatives using Celonis across the organization. Your role will be crucial in driving the successful adoption and maturity of Celonis to meet evolving business needs, accelerate time to value, and deliver measurable operational impact. You will collaborate with business process owners, subject matter experts, and IT teams to uncover inefficiencies, design data-driven solutions, and support automation and performance improvement initiatives. Additionally, you will work closely with stakeholders to understand operational goals and translate them into actionab...

We are looking for a results-driven Project Manager to lead the planning, execution, and delivery of technology projects. You will collaborate with cross-functional teamsincluding engineering, product management, design, QA, and business stakeholdersto deliver high-impact solutions on time and within scope. The ideal candidate is highly organized, tech-savvy, and an excellent communicator with a track record of managing complex technical projects. Key Responsibilities: Define project scope, goals, and deliverables in collaboration with stakeholders. Create detailed project plans, schedules, resource allocation, and budgets. Manage the full project lifecycle using Agile, Scrum, or hybrid meth...

Project management experience in technical or cloud-based environments. Leading cross-functional teams in Cloud Operations or Cloud Migration. Proficient with ticketing tools like Jira SM, ServiceNow, Freshservice. Knowledge of ITIL process.