www.pierianservices.com India | Singapore | USA | ME | Australia JD - Trade Finance Process Job Title: Manager - Operations & Delivery - Trade Finance Preferred Education: A bachelors degree in finance, economics, or a related field is required. Preferred Experience & Knowledge: The candidate should have over 10 years of progressive experience within the banking and financial services industry, with a strong focus on trade finance operations. A minimum of 5 years of direct, hands-on expertise in trade finance is essential, including in-depth knowledge and practical application of key processes such as the issuance and verification of letters of credit, document examination in accordance with UCP and ISBP guidelines, and thorough analysis and resolution of document discrepancies. About Pierian: We are a global professional services firm focused on helping businesses enhance their operations and achieve accelerated growth through process transformation, digital innovation, and valuedriven solutions. Established in 2002, we have emerged as a key player in the Finance & Accounting sector, with a team of over 2,500 experts. Our operations extend across 9 delivery centers in Asia and 3 offices worldwide. About the Project: Our partner is an innovative technology company that has created an AI-powered trade finance platform. Leveraging AI and machine learning, their platform digitizes trade documents and automates trade and compliance verification processes. Their clients include some of the worlds top banks, such as Citibank, Deutsche Bank, and others. Our partner has entrusted Pierian with the review and verification of trade documents on their platform. Our team of over 50 professionals, primarily based in our Bengaluru office, oversees the verification of Letters of Credit (LC), trade documents (such as Commercial Invoices, Packing Lists, Airway Bills, etc.), discrepancy identification, and reporting. We manage operations for more than 25 banks, processing over 60,000 LCs and 50,000 documents annually. About the Role: The Manager - Operations & Delivery (Trade Finance) will oversee daily trade finance operations, ensuring accurate and timely processing aligned with SLAs. This role involves managing and coaching a team, driving performance, and ensuring high-quality standards through effective resource planning and workload management to maintain operational efficiency and business continuity. The manager will collaborate closely with internal teams across Compliance, Risk, Technology, and Client Services to proactively resolve challenges and ensure seamless end-to-end delivery. Building strong client relationships through responsiveness and professionalism is essential. The ideal candidate will apply deep trade finance expertise, strong attention to detail, and a focus on process improvements to optimize operations and support strategic goals. Work Location: Bengaluru. Work Mode: WFO - All days www.pierianservices.com India | Singapore | USA | ME | Australia Key skills needed: Trade Finance Expertise: Extensive experience in processing and managing Letters of Credit and related trade documents, with deep knowledge of international trade rules such as UCP 600 and ISBP 821. CDCS certification is a strong advantage. Leadership & Team Management: Proven ability to lead, mentor, and develop teams, including conducting performance evaluations, setting goals, and fostering a collaborative and high-performance culture. Operational Excellence & Problem Solving: Strong analytical skills to identify discrepancies, resolve issues efficiently, and implement process improvements that enhance accuracy and turnaround times. Communication & Stakeholder Management: Excellent verbal and written communication skills to effectively liaise with clients, banks, and internal teams, ensuring clarity and alignment across all parties. Multitasking & Prioritization: Ability to manage competing priorities in a fast-paced environment, consistently meeting deadlines, SLAs, and quality standards with strong organizational skills. Technical Proficiency: Proficient in MS Office applications, especially Excel, with strong skills in data analysis, report generation, and dashboard creation to support informed decision-making. Customer Focus: Customer-centric approach with a commitment to delivering high levels of client satisfaction through proactive communication and service excellence. www.pierianservices.com India | Singapore | USA | ME | Australia Key Responsibilities: To verify and process Letters of Credit (LCs) and related documents (such as LC amendments, invoices, Packing List, Bill of Lading, Commercial Invoice, Certificate of Origin, etc.). Review and identify discrepancies, validate issues, and recommend solutions for resolution. Deliver exceptional client service, ensuring client satisfaction and building long-term relationships. Manage communication and expectations between internal teams and external stakeholders. Serve as an escalation point to engage with stakeholders and provide regular updates on quality and delivery timelines. Track the progress of projects and activities, ensuring tasks are completed correctly, on time, and in compliance with SLAs and KPIs. Implement solutions to continuously enhance turnaround time, accuracy, and overall productivity. Recommend practical solutions to streamline trade document processing times and improve the quality of client transactions on the platform. Establish and promote trade documentation best practices. Provide training and guidance for team members on trade finance-related processes and procedures. Foster employee engagement by regularly connecting with team members, understanding their concerns, and providing the necessary support to ensure a positive work environment and high morale. Actively listen to employee feedback, address challenges, and provide mentoring and guidance to ensure both individual and team growth.
