Manager - Performance Enablement (L&D)

Role Summary

problem-solving mindset, business acumen, and a builder's ownership

building a learning culture

equipping teams with the right resources, knowledge frameworks, and systems

Roles & Responsibilities

• Strategic Ownership
• Partner with leadership to identify critical business capabilities and translate them into scalable learning initiatives.
• Develop an org-wide enablement roadmap, with custom learning tracks for sales, customer success, product, and other functions.
• Align L&D programs with strategic OKRs, revenue goals, and org-wide transformation initiatives.
• Program Design & Delivery
• Build role-specific enablement programs (e.g., sales onboarding, customer onboarding, support playbooks) that align with real business challenges.
• Drive knowledge creation and deliveryplaybooks, SOPs, best practices, frameworks.
• Design initiatives that improve cross-functional collaboration and build shared business understanding.
• Systems & Tools
• Set up foundational L&D systemsLMS, knowledge repositories, feedback loops, learning paths.
• Work with product, marketing, and sales enablement teams to create reusable resources (e.g., use cases, case studies, frameworks).
• Consulting & Change Enablement
• Act as an internal consultant to diagnose learning gaps and capability needs across teams.
• Foster a culture of continuous learning, backed by metrics.
  

Required Skills And Qualifications

• 25 years of experience in program management / consulting.
• Exposure to fast-growing tech/startup/SaaS environments is highly desirable.
• Prior experience in designing enablement, org development, or knowledge systems is a plus.
• Strong business acumen and understanding of how various functions impact growth in a B2B SaaS company.
• Ability to translate business problems into learning solutions.
• Excellent stakeholder management and comfort working cross-functionally with leadership.
• Analytical mindset with ability to build frameworks, SOPs, and repeatable processes.