Manager, Payroll Operations

The Manager, Payroll Operations will oversee the blended payroll Tax Operations and POET team in Chennai. The ideal candidate will have proven experience in building and managing a high performing team. This position will serve to assist in creating and ensuring success of OKRs. The Manager, Team Suite Operations will oversee a team that will manage client tax deposits, system corrections, and various banking and benefit functions.

• Educate, manage, train, coach and mentor a team of 8-12 payroll operations specialists
• Monitor and audit workflow efficiency to identify trends and process improvement opportunities
• Regularly evaluate employee performance and ensure accountability.
• Drive team success of periodic Objective and Key Results (OKR)
• Provide subject matter expertise related to payroll operations and tax filing.
• Oversee Tax Operations process to ensure amended payroll tax returns are filed timely.
• Responsible for building, maintaining, and occasionally presenting data on key team performance indicators to stakeholders including senior leadership.

Requirements

• 4 plus years of payroll tax experience
• 2 plus years of experience owning a process or team project
• Experience mentoring or being a peer leader
• Demonstrated strong communication, interpersonal and analytical skills including ability to work with all levels of Management
• Solution-oriented with proven ability to drive results
• Proficient in Microsoft Excel
• Ability to perform multiple tasks, in high paced and fluid environment, and effectively manage time
• Periodic communication with the Client Support team (internal)
• Daily communication with tax team (internal)
• Periodic communication with payroll engineering team (internal)

Special Sauce(Non-essential Skills/Nice to Haves)

• Experienced with MasterTax is a plus
• Payroll Service Provider Experience Preferred