Manager - Operations

Job Description

Key Responsibilities: 1. Team Leadership and Development: - Lead, mentor, and manage a diverse operations team to achieve performance goals. - Foster a collaborative and high-performing work culture. - Conduct regular performance reviews and provide constructive feedback. 2. Client Interaction and Relationship Management - Serve as the primary point of contact for key clients, ensuring their needs are met with high-quality service. - Build and maintain strong client relationships, understanding their business objectives and ensuring alignment with our services. - Address client concerns promptly and implement solutions to enhance satisfaction. 3. Operational Efficiency: - Oversee day-to-day operations to ensure efficiency and effectiveness in service delivery. - Implement process improvements to enhance productivity and reduce operational costs. - Monitor key operational metrics and prepare reports for senior management. 4. Customer Success and Satisfaction: - Develop strategies to improve customer satisfaction and loyalty. - Work closely with the customer support team to address customer inquiries and resolve issues. - Analyze customer feedback to identify areas for improvement and implement corrective actions. 5. Compliance and Quality Assurance - Ensure all operations comply with industry regulations and company standards. - Maintain high standards of quality control across all operational processes. Qualifications Experience: 5+ years in operations management,. Skills: - Strong leadership and team management skills. - Expertise in pricing strategies and financial analysis. - Excellent communication and interpersonal skills. - Proven ability to manage client relationships and deliver exceptional customer service. - Strong problem-solving and decision-making abilities.