Job Title
Manager Branch Operations
Function
Operations
Reporting to
Branch Head
Responsible for timely and profitable delivery of shipments to customers through effective management of service center operations & PUD/ DC operations
Responsibilities
Operational
- Support Branch Head in developing the annual branch budget
- Adhere to budgeted capital and operational costs for the branch; Track Operating Costs per Movement (OCPM) and Operating Cost per Kilogram (OCPK) on a regular basis and take corrective actions, if any
- Timely, accurate and profitable delivery of shipments to customers as per contractual terms and conditions through effective management of branch operations
- Adhere to Standard Operating Procedures and Execution Excellence in the branch (e.g. On-time delivery performance, Transit times, RTO reduction, timely connectivity onto the network, reduction in errors etc)
- Ensure optimum productivity and utilization of fleet (including network, feeder and milk runs) in the branch
- Evaluate existing infrastructure for operations in the branch vis-à-vis growth targets and prepare capital expenditure or capacity expansion proposals (service centers / PUD centers etc); Seek approval from the Branch Head and forward the proposals to the Regional Operations Head for further due diligence/approvals
People
- Provide direction, guidance and support to function employees in the branch to help them discharge their duties effectively
- Monitor the performance of the team on a continuous basis to identify key performers
- Mentor and coach subordinates to develop the team’s capabilities and build a robust succession pipeline
- Key Result Areas and Key Performance Indicators
S. No
Key Result Areas
Key Performance Indicators
Optimize costs in the branch
- % reduction in overall Operating Costs for the branch (i.e. OCPK and PCPM)
Drive Reach Enhancement
- Support in the expansion into Tier 2 and Tier 3 cities as per plan (through RSPs and BDEs) for the branch
Drive service quality and excellence in the branch
- Overall service quality in the branch for all products in terms of Net Service Levels (NSL)
- Delivery performance as per transit time for all products
- Timely connectivity of DP loads on BDA flights (% adherence)
- % undelivered shipments
- Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in terms of delivery and information upload
- Achievement of target NPS Scores for the branch
Ensure Security of Shipments
- Number of open security related cases in the branch
Ensure Regulatory Compliance
- Compliance to all applicable regulatory requirements
Support in the execution of Corporate Initiatives
- Support in the implementation of various corporate initiatives (e.g. WDL implementation, RFID, new product development & launch, Use of OTM machines on all routes, etc) as per timelines
Drive Operations of Channel Partners attached to the branch
- Operational Performance of
- % increase in operational productivity in the branch(measured as shipments/ employee )
- % coverage of employees - direct and indirect (as per plan) in region in terms of conduct of operations training programmes
- % Key positions within team with identified successors / potential successors
- Employee Attrition (%)
- PDA Attrition (%)
ob Title
Manager Branch Operations
Function
Operations
Reporting to
Branch Head
Responsible for timely and profitable delivery of shipments to customers through effective management of service center operations & PUD/ DC operations
Responsibilities
Operational
- Support Branch Head in developing the annual branch budget
- Adhere to budgeted capital and operational costs for the branch; Track Operating Costs per Movement (OCPM) and Operating Cost per Kilogram (OCPK) on a regular basis and take corrective actions, if any
- Timely, accurate and profitable delivery of shipments to customers as per contractual terms and conditions through effective management of branch operations
- Adhere to Standard Operating Procedures and Execution Excellence in the branch (e.g. On-time delivery performance, Transit times, RTO reduction, timely connectivity onto the network, reduction in errors etc)
- Ensure optimum productivity and utilization of fleet (including network, feeder and milk runs) in the branch
- Evaluate existing infrastructure for operations in the branch vis-à-vis growth targets and prepare capital expenditure or capacity expansion proposals (service centers / PUD centers etc); Seek approval from the Branch Head and forward the proposals to the Regional Operations Head for further due diligence/approvals
People
- Provide direction, guidance and support to function employees in the branch to help them discharge their duties effectively
- Monitor the performance of the team on a continuous basis to identify key performers
- Mentor and coach subordinates to develop the team’s capabilities and build a robust succession pipeline
- Key Result Areas and Key Performance Indicators
S. No
Key Result Areas
Key Performance Indicators
- % reduction in overall Operating Costs for the branch (i.e. OCPK and PCPM)
- Support in the expansion into Tier 2 and Tier 3 cities as per plan (through RSPs and BDEs) for the branch
- Overall service quality in the branch for all products in terms of Net Service Levels (NSL)
- Delivery performance as per transit time for all products
- Timely connectivity of DP loads on BDA flights (% adherence)
- % undelivered shipments
- Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in terms of delivery and information upload
- Achievement of target NPS Scores for the branch
- Number of open security related cases in the branch
- Compliance to all applicable regulatory requirements
- Support in the implementation of various corporate initiatives (e.g. WDL implementation, RFID, new product development & launch, Use of OTM machines on all routes, etc) as per timelines
- Operational Performance of
- % increase in operational productivity in the branch(measured as shipments/ employee )
- % coverage of employees - direct and indirect (as per plan) in region in terms of conduct of operations training programmes
- % Key positions within team with identified successors / potential successors
- Employee Attrition (%)
- PDA Attrition (%)
