Manager || Operations || Birla Fertility & IVF || Nagpur

Dear Candidates,

Greeting from Birla Fertility & IVF (A Unit of CKA Birla Healthcare Pvt. Ltd.). We are looking to hire Manager, Operations.

Minimum Education:

Locations: Nagpur

Salary:

Pre-requisites for consideration of candidature:

• 5+ years of experience in managing Operations, P&L & Revenue for a full unit / multiple units in reputed Fertility Clinic or Day-care Centre or Hospital.
• Should have worked minimum 2 years on P&L, Revenue Generations & Conversion/Counselling for centre/hospital - Mandatory.
• Should have handled a team of at least 4-5 members and be proficient in training

Role Summary:

Manager, Operations is responsible to ensure a well administered center overall and deliver unparalleled level of patient care and service levels at customer touchpoints across the center Receptions, Billing, Call center, CRM, Pharmacy, OPD, Waiting lounge, Phlebotomy, F&B, Laundry, HK, Security (b) drive conversions and counselling.

Key Job Responsibilities:

• Document, communicate and implement all front office SOPs: including grooming and communication guidelines to deliver exceptional patient service within the facility. Monitor and ensure compliance to these processes through rigorous checks and audits.
• Gather periodic feedback on the quality of front office service from visitors, patients and their families & define action plan to improve the same.
• Solve patient problems: attend to all patient and visitor escalations promptly. Identify the causes behind problems and offer solutions that can help address the problem within the shortest duration.
• Store patient information and records as per protocol: ensure that all information is recorded, stored and shared accurately and safely.
• Ensure patient safety: implement all emergency and code related protocols in the department. Ensure that staff are aware of their roles and trained to perform them well.
• Complete all managerial responsibilities towards staff: delegate duties to staff to support the day-to-day operations of the unit and enable them to perform their responsibilities towards patients.
• Maintain staff discipline and professionalism.
• Ensure business targets of conversion and counselling are met, keep a strong vigil on revenue leakage.
• Manage donor agencies, surrogacy agencies, regulatory compliance of the center.
• Day to day issues and management of F&B vendor, Lab vendor, security agency, Housekeeping and Laundry agency to ensure timely execution and quality of service.
• Ensure Hygiene and upkeep of the center as per defined KPI / standards.

"Dilip.giri@birlafertility.com"

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Regards,

Team HR

Birla Fertility & IVF

(A unit of CK Birla Healthcare Pvt. Ltd.)