Manager-Online & Fulfillment Optimization

About the role: You will work with different Distribution Networking, Fulfilment & Online teams to support the business in making informed decisions by producing tools and data. These tools and data will enable the distribution network to add value to the organizational strategy, impacting operational activities related to inbound services like transport, driver, route, and fleet planning. Additionally, you will build capability within the team to meet evolving business requirements by learning and training new tools and technology. Key Responsibilities: - Understand business needs and have an in-depth understanding of Tesco Online & Fulfilment processes - Drive and implement CI Projects and innovation for your team, including process coaching, on-the-job training, and efficient coordination and communication - Build on Tesco processes and knowledge by learning new technology and training the team - Develop and implement change management strategic plans and ensure projects are delivered on time - Stay up-to-date on relevant technology upgrades in the industry and implement best fit solutions - Create and transform datasets from multiple tools and sources into consistent and usable formats to drive business change - Check and validate solutions before implementation to drive improvement in line with business goals - Perform ad hoc research and analysis to diagnose recent performance and operational issues - Collaborate with teams across the wider business to identify opportunities and develop solutions for customers and the business - Ensure RCA documents are built and maintained for past errors and proactively think to mitigate future errors - Complete tasks and projects within agreed KPIs - Solve problems by suggesting solution alternatives - Build technical expertise in the team to tackle evolving business needs and measure team performance Qualifications Required: - Team and Project Management skills - Skilled in Coaching and Mentoring - Proficient in SQL, VBA, Hive, Python, Tableau, and Alteryx - Excellent problem-solving skills translating complex issues into clear and actionable frameworks - Strong written and verbal communication, ability to engage with stakeholders at all levels - Inquisitive to understand business challenges and build actionable plans to solve them - Relevant years of working experience in the field of Distribution, Supply Chain, or Fulfilment Operations - Prior experience in transforming data sets and providing required information to operational teams for business decisions About Us: Tesco Business Solutions (TBS) in Bengaluru is a multi-disciplinary team that aims to create a sustainable competitive advantage for Tesco. With cross-functional expertise and strong governance, TBS offers high-quality services for customers by standardizing processes, delivering cost savings, enabling agility through technological solutions, and empowering colleagues to do more for customers. Established in 2017, TBS supports markets and business units globally, driving scale at speed and delivering value through decision science. With a focus on talent, transformation, and value creation, TBS shapes the future of the business by becoming the partner of choice for innovation and agility.,