Manager - Nodal Operations

Job Description

Role Alternate Nodal Officer (ANO) Job Level/ Designation M1 Function / Department Regulatory Location Karnataka Job Purpose Processing of Data Disclosure requests received from law enforcement agencies (LEA) in a time bound manner as prescribed by DoT. Provisioning of lawful interception (LI) requests as prescribed in the LI SOP issued by DoT. Resolve all technical and non-technical issues faced by law enforcement agencies with respect to LI and Data Disclosures. Be the sole interface between VIL and LEA’s in matters concerning LI & Data Disclosure. Have a close working relationship with LEAs to better understand their emergent requirements on account of technological advancements. Prepare reports for LI / Data Disclosure and maintain / destruct statutory records prescribed by DoT for Nodal Operations. To strictly enforce privacy and confidentiality in LI and Data Disclosure operations. Represent the company only in Court cases for the purpose of evidencing disclosure related data. This position will support the Cluster head/ circle regulatory & Nodal head in ensuring that LEA’s receive their inputs in a timely manner in addition to preparation and collation of monthly reports. Maintain high level of confidentiality / secrecy in process and documentation received from Govt. Agencies and provide 24X7 support. Key Result Areas/Accountabilities Facilitate Lawful Interception as per process laid down in LI SOP. Providing CDR / SDR Data as per TAT provided by DoT. Provide location information and other support 24X7 within reasonable timelines. Carry out fortnightly reconciliation for LI order with LEAs. Maintain confidentiality Preparation of MIS for internal and external submission . Core Competencies, Knowledge, Experience Ability to handle large volumes of LEA requests on e-mails. Conversant with MS Office (Word, Excel and Outlook) Conversant with DoT LI SOP, security conditions of license and other instructions issued by DoT from time to time. Understand working of computer networks, software applications and databases. Good communication skills Must Have Technical/ Professional Qualifications Graduate Show more Show less