Manager

Job Description

Key Responsibilities: Team Management: Lead the payroll team, ensuring smooth and efficient operations. Review the work of team members, ensuring quality and accuracy. Provide training and guidance to existing and new employees. Allocate resources and manage workload distribution within the team. Plan and monitor the team's activities to meet payroll deadlines and objectives. Reporting & Analysis: Prepare and analyze reports in Excel, such as CTC Reconciliation, variance analysis, etc. Develop and monitor key metrics for the payroll process, ensuring performance standards are met. Ensure accurate payroll data reporting and timely submissions. Client Liaison: Act as the point of contact for clients regarding payroll-related matters. Handle client queries and ensure high levels of customer satisfaction. Work closely with clients to understand their needs and deliver efficient payroll solutions. Process Improvement: Identify areas for improvement in the payroll process and implement corrective measures. Streamline and optimize payroll workflows to increase efficiency. Secondary Responsibilities: Demonstrate proficiency in basic MS Office applications, especially Excel. Maintain effective communication with team members and clients, primarily through email (preferably MS Outlook). Manage allocation of routine work among team members. Assist in client management and support as needed. Core Competencies: Service Orientation: Understanding internal and external customer needs, with a commitment to meeting evolving requirements. Result Orientation: Direct efforts towards developing and implementing actionable plans to meet business objectives, with a sense of urgency. Initiative: Proactively address challenges and seek solutions to improve operations. Professionalism: Demonstrates integrity, ethics, and deep knowledge of payroll functions and processes. Cooperation: Ensures collaboration with team members to achieve business objectives, demonstrating joint ownership of tasks. Communication/Feedback: Actively engages in providing and receiving feedback to enhance team performance and meet business goals. Desired Skills and Qualifications: Education: A degree in business, human resources, finance, or a related field. Experience: Proven experience in payroll management with team leadership experience. Technical Skills: Strong proficiency in MS Excel (including advanced functions), and a basic understanding of MS Office applications. Communication Skills: Excellent written and verbal communication skills for internal and client-facing interactions. Team Management: Ability to manage and motivate a team, allocate resources, and ensure team effectiveness.