Role Overview
In this pivotal role, you will maintain and enhance the infrastructure and delivery of our email platform, ultimately improving the overall experience of our services. You will work with Microsoft Infrastructure products like Azure, Office 365, ATP, Microsoft Intune, Exchange Server, Active Directory, and third-party email gateway solutions. Your user centric mindset and ability to collaborate effectively with international teams will be crucial.
What will you do in this role
- Provide core administration and escalation support for messaging services, focusing on Cisco IronPort and Microsoft EOP/ATP in a globally distributed O365 cloud environment.
- Collaborate with engineers and operations staff to test, implement, and transition new services or upgrades to existing core email security services, focusing on Cisco IronPort, Exchange, and the O365 space.
- Troubleshoot and administer MS Exchange servers (2016 and above), including resolving mail flow issues in hybrid environments.
- Manage incidents and problems, ensuring ongoing operational excellence of environments, infrastructure consolidation/expansion, and release/patch management, including developing and executing production support procedures such as business continuity and disaster recovery.
- Proactively anticipate service issues before they occur and make recommendations for resolution.
- Participate in projects as a subject matter expert as a representative as needed.
- Develop and execute production support procedures, including business continuity and disaster recovery plans.
- Manage Exchange Online mailboxes, including configuration of settings, mailbox quotas, inbox rules, and PowerShell usage.
- Participate in projects related to knowledge base creation to help reduce service desk incidents
- Provide support for Exchange Online email environments and email security/hygiene-related issues.
- Support Outlook Client and OWA, group management products, and user account management and troubleshooting.
- Provide support for Microsoft Intune and Outlook in mobile.
What should you have
- BSc Degree/Master or equivalent with relevant experience in Computer Science or other related disciplines.
- 8+ years of practical experience with configuration / deployment / support of Microsoft Office 365 and Exchange 2010 / 2013 .
- Ability to author high-quality technical documents .
- Experience with Exchange Online/On-Premises Exchange 2016 or later .
- Experience with Email archiving & Email Reporting service.
- Knowledge of MS Exchange Transport Rule (ETR), MS Defender-Email & Collaboration, Cisco Email Security (IronPort) or any other email security gateway products .
- Proficiency in PowerShell Script .
- Experience with Mailbox Management .
- Experience with Distribution & Office365 group management.
- Experience with Outlook Apps integration .
- Application integration and deployment with Email Services.
- Basic understanding of DNS, Network firewall & Load balancer.
- Experience with Internet gateways and message filtering/ system hygiene
- Experience with providing support for Exchange Online email environments
- Experience with providing support for email security/hygiene-related issues
- Understanding and experience with complex globally distributed email environments
- Understanding and experience with internet email protocols and email routing concepts
- Communicate effectively and present information clearly.
- Skill in applying approaches, tools, and techniques for working with individuals and groups in a constructive and collaborative manner, including the ability to build and maintain critical networks and collaborative relationships.
- Ability to express oneself to provide information to others effectively and in a succinct manner including mid-to-high level divisional management, subject matter experts, vendors, and stakeholders across the enterprise.
- Accuracy, attention to detail, and the ability to follow through.
- Good organizational skills and the ability to follow-through on projects with minimal supervision.
Preferred Skills and Qualifications
- Programming / Scripting knowledge a plus - Wise Studio, AutoIt, VBscript, PowerShell , XML, CMD/Batch files.
Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation.
Who we are
What we look for
Required Skills:
Accountability, Audit Management, Business Continuity, Business Process Improvements, Cisco IronPort, Computer Science, Customer Experience Management, Data Modeling, Disaster Recovery Planning, Governance Management, Incident Handling, Information Systems Strategy, Mail Management, Management Process, Office 365 Administration, Office 365 Implementation, Power Shell Scripting, Production Management, Production Support, Quality Assurance (QA), Stakeholder Relationship Management, VBScript
Preferred Skills:
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