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Manager ITSM Governance

Manager ITSM Governance

Ensono

15 - 20 years

13 - 17 Lacs

Pune

Posted:14 hours ago| Platform:

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Skills Required

Computer science Training Team management Process Analyst MIS Configuration management ITSM ITIL process Management ITIL

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Profile Summary

Manager provides process expertise and leadership in IT Service Management to establish and manage a framework of best practices for the customer, including practical application within multiple environments. By providing insight into practical application and implementation of ITIL process capabilities. Accountable for creating and directing the strategy for assigned IT Service Management Discipline that align with the business requirements.

Duties and Responsibilities

Fully functional and self-directed
Provides formal mentorship
High complexity assignments- owner
Moderate complexity assignments owner (1 or >)
Low complexity assignments provide oversight/review
Regularly lead self and others and/or established as Product SME and/or established as specialist
Sees the whole picture and adjusts work accordingly
Contributes and provides leadership to overall success of the delivery of assigned IT Service Management Discipline, initiates positive change and communicates the value of the service to stakeholders.
Creates and updates process and procedure documentation for assigned IT Service Management Discipline
Manages team of IT Process Engineers to deliver the daily execution of one or more IT Service Management Disciplines
Provides training and education related to assigned IT Service Management Discipline for Ensono associates and customers as required
Partners with other ITSM Discipline Manager, Tower Leaders and Customer stakeholders to drive improvements and consistency across the enterprise
Benchmark industry best practices and incorporate them into assigned IT Service Management discipline
Develop Key Performance Indicators for assigned IT Service Management discipline
Analyzes complex system processes and business requirements then make process adjustments that will meet the requirements.
Translates high level business requirements into functional specifications

Qualifications

Required

Experience of 15+ years
Bachelors, or Master s Degree in Computer Science, Computer Engineering, MIS or related field, or relevant work experience
Efficient team management skills
Exceptional written and verbal skills
Strong leadership skills
Diplomacy, negotiation, and influence skills
Ability to travel when required
Ability to work in a fast paced, team environment

Preferred

ITIL Foundation Certification V4 and one ITIL Intermediate training class
Service experience with ITOM Discovery and Configuration Management experience

Shift Timings

1:30 PM IST to 10:30 PM IST

JR012031

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Manager ITSM Governance