Manager - IT Infrastructure & Digital Workplace

As an IT Infrastructure and Support Specialist, you will be responsible for managing various aspects of the company's IT infrastructure and providing efficient technical support to employees. **Key Responsibilities:** - **IT Infrastructure Management:** - Setting up, maintaining, and troubleshooting network systems including LAN, Wi-Fi, VPN, and firewalls. - Managing server infrastructure, data storage, and backups, whether on-premise or in the cloud. - Ensuring system uptime and performance for offices and remote teams. - **User Support & Helpdesk:** - Providing technical support for hardware, software, and peripherals used by employees. - Handling onboarding/offboarding processes for employees regarding system access and provisioning. - Maintaining a ticketing system to track and resolve IT-related issues effectively. - **Application & Software Management:** - Deploying, configuring, and maintaining industry-specific tools such as AutoCAD, Revit, SketchUp, BIM tools, project management tools, and collaboration platforms. - Managing software license procurement and renewals efficiently. - **Cybersecurity & Compliance:** - Implementing and monitoring endpoint security, antivirus, and encryption solutions. - Conducting regular data backups and ensuring disaster recovery preparedness. - Ensuring compliance with IT policies, especially concerning client confidentiality and data protection. - **Cloud Services & Collaboration Tools:** - Administering cloud platforms like Microsoft 365, Google Workspace, or Autodesk Cloud. - Integrating systems to facilitate cross-functional collaboration among different teams. - **Vendor & Asset Management:** - Coordinating with IT vendors and service providers for hardware/software procurement. - Maintaining IT asset inventory and managing their lifecycle effectively. - **Digital Transformation & Automation:** - Collaborating with internal stakeholders to identify process inefficiencies and propose IT-enabled solutions. - Implementing automation tools to streamline workflows and enhance operational efficiency. - **Support For Remote And Hybrid Work:** - Ensuring smooth functioning of remote access, secure logins, and cloud-based resource availability. - Setting up and supporting video conferencing, digital whiteboards, and collaborative project tools. **Additionally, you will be involved in:** You will be participating in IT budgeting and strategy planning, leading IT audits, and driving initiatives for digital innovation such as smart offices and IoT-based sensors. Moreover, you will support BIM data management and integration with project management dashboards. Overall, you will play a crucial role in ensuring the smooth operation of the company's IT infrastructure, providing technical support to employees, and driving digital transformation initiatives.,