Job
Description
As a Manager of IT & Client Support, you will be responsible for overseeing the company's IT infrastructure and leading a support team to ensure timely and effective client support services. Your role will involve developing and implementing IT strategies, policies, and governance frameworks. You will lead internal IT support functions, manage vendor relationships, and identify/mitigate IT risks for data protection compliance. Additionally, you will handle day-to-day support escalations and provide guidance/training to the IT support team. Key Responsibilities: - Develop and implement IT strategies, policies, and governance frameworks. - Oversee and maintain IT infrastructure, systems, and network resources. - Lead and manage internal IT support and client support functions. - Administer databases, servers, and ensure system uptime. - Manage vendor relationships, contracts, and service level agreements. - Identify and mitigate IT risks, enforce security policies, and ensure data protection compliance. - Handle day-to-day support escalations and ensure timely resolution of technical issues. - Provide guidance and training to the IT support team. - Collaborate with project teams and departments to understand IT needs. - Maintain documentation of systems, support protocols, and infrastructure. Required Skills and Qualifications: - Bachelors degree in B.Tech / BE in Computer Science, Information Technology, or a related field. - 4 to 6 years of proven experience as an IT Manager, Support Engineer, or similar leadership role. - Strong technical background in IT infrastructure, networking, and database management. - Ability to lead and mentor a technical support team. - Excellent troubleshooting and problem-solving capabilities. - Strong communication and interpersonal skills to coordinate with internal teams and clients. Benefits: - Health insurance - Leave encashment - Paid sick time - Paid time off - Provident Fund Please note that this role requires you to work in the UK Shift (1:30PM to 10:30PM) and has a commitment period of 2 years. If you meet the qualifications and are ready to work in the specified shift, we encourage you to apply for this position. Work Location: In person As a Manager of IT & Client Support, you will be responsible for overseeing the company's IT infrastructure and leading a support team to ensure timely and effective client support services. Your role will involve developing and implementing IT strategies, policies, and governance frameworks. You will lead internal IT support functions, manage vendor relationships, and identify/mitigate IT risks for data protection compliance. Additionally, you will handle day-to-day support escalations and provide guidance/training to the IT support team. Key Responsibilities: - Develop and implement IT strategies, policies, and governance frameworks. - Oversee and maintain IT infrastructure, systems, and network resources. - Lead and manage internal IT support and client support functions. - Administer databases, servers, and ensure system uptime. - Manage vendor relationships, contracts, and service level agreements. - Identify and mitigate IT risks, enforce security policies, and ensure data protection compliance. - Handle day-to-day support escalations and ensure timely resolution of technical issues. - Provide guidance and training to the IT support team. - Collaborate with project teams and departments to understand IT needs. - Maintain documentation of systems, support protocols, and infrastructure. Required Skills and Qualifications: - Bachelors degree in B.Tech / BE in Computer Science, Information Technology, or a related field. - 4 to 6 years of proven experience as an IT Manager, Support Engineer, or similar leadership role. - Strong technical background in IT infrastructure, networking, and database management. - Ability to lead and mentor a technical support team. - Excellent troubleshooting and problem-solving capabilities. - Strong communication and interpersonal skills to coordinate with internal teams and clients. Benefits: - Health insurance - Leave encashment - Paid sick time - Paid time off - Provident Fund Please note that this role requires you to work in the UK Shift (1:30PM to 10:30PM) and has a commitment period of 2 years. If you meet the qualifications and are ready to work in the specified shift, we encourage you to apply for this position. Work Location: In person
