Manager IT and Client Support

Manager – IT & Client Support

We are seeking a highly skilled professional with 3 to 5 years of experience in IT management and technical support. The ideal candidate will be responsible for overseeing the company’s IT infrastructure, leading a support team, and ensuring timely and effective client support services. This role requires a strategic thinker with hands-on technical expertise, leadership ability, and excellent problem-solving skills.

Key Responsibilities

• Develop and implement IT strategies, policies, and governance frameworks.
• Oversee and maintain IT infrastructure, systems, and network resources.
• Lead and manage internal IT support and client support functions.
• Administer databases, servers, and ensure system uptime.
• Manage vendor relationships, contracts, and service level agreements.
• Identify and mitigate IT risks, enforce security policies, and ensure data protection compliance.
• Handle day-to-day support escalations and ensure timely resolution of technical issues.
• Provide guidance and training to the IT support team.
• Collaborate with project teams and departments to understand IT needs.
• Maintain documentation of systems, support protocols, and infrastructure.

Required Skills and Qualifications

• Bachelor’s degree in B.Tech / BE in Computer Science, Information Technology, or a related field (or an equivalent qualification).
• 3 to 5 years of proven experience as an IT Manager, Support Engineer, or similar leadership role.
• Strong technical background in IT infrastructure, networking, and database management.
• Ability to lead and mentor a technical support team.
• Excellent troubleshooting and problem-solving capabilities.
• Strong communication and interpersonal skills to coordinate with internal teams and clients.

Shift: UK Shift (1:30PM to 10:30PM)

Commitment: 2 Years

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹60,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• UK shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Application Question(s):

• Ready to work with UK Shift (1:30PM to 10:30PM)?

Experience:

• IT management: 3 years (Required)

Work Location: In person

Expected Start Date: 25/08/2025