Manager - Insurance Operations

Oliver Wyman

8 - 10 years

8 - 12 Lacs

mumbai

Posted:-1 days ago| Platform:

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Skills Required

training insurance operations insurance manager service level usage compliance staffing workflow management risk advisor quality management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Foster a collaborative team environment by promoting strong relationships and open communication between team members and colleagues in other countries, ensuring a cohesive and inclusive atmosphere across all locations.
Play a vital role in the team by helping to develop and transition functional capabilities to the service center, responding to knowledge-related inquiries, closing any learning gaps, and conducting regular refreshers to evaluate the retention of training provided.
Identify problem areas within processes and develop measures to address them. Analyze the root causes of issues and develop actionable plans.
Lead the team to achieve service level agreements (SLAs) while maintaining high-quality standards for all processes.
Identify learning opportunities within processes and procedures.
Promptly highlight any process challenges.
Identify industry best practices and adapt them to meet our specific needs.
Supports the senior leaders in developing core content and execution strategies focused on improving processes and meeting strategic objectives.
Determine the most effective methods and channels to meet various ongoing training needs.
Ensure both personal and team adherence to return-to-office expectations.
Manage staffing levels and forecast future requirements.
Ensure adherence to monthly evaluations to assess colleagues at regular intervals.

Compliance, Regulatory and Procedural Responsibilities

Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues, and the business interests of the company.
Appropriate usage of systems to monitor, record and retain information.
Demonstrate clear understanding of regulatory requirements.
Proactively ensures compliance with regulatory and risks framework.
Adheres to policies, guidelines, and operating procedures.
Keeps own knowledge and expertise up to date and relevant.
Identify and evaluate risks appropriately. Recognizes how own actions impact compliance.

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