Job
Description
Genpact is a global professional services and solutions firm that aims to shape the future by delivering outcomes through the collective efforts of its 125,000+ employees across 30+ countries. Motivated by curiosity, entrepreneurial agility, and the desire to create lasting value for clients, we are committed to the relentless pursuit of a world that works better for people. Our services cater to leading enterprises, including the Fortune Global 500, through our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of Manager, Insurance Claims. As a Manager, you will play a crucial role in transcribing inventories into Excel sheets while researching the Like, Kind, Quality of replacements and gaining a comprehensive understanding of product categories in a time-sensitive manner. Your responsibilities will include ensuring accuracy, efficiency, and the retrieval of processed data. **Responsibilities:** - Develop a strategic plan for the team to achieve organizational goals and effectively communicate instructions to team members. - Monitor team members, provide mentorship as needed, and oversee day-to-day operations. - Generate reports to update the company on the team's progress and establish rapport with internal and external partners. - Address any issues that arise during shifts promptly and seek guidance from the duty manager when necessary. - Uphold the highest levels of customer service and support management in ensuring the business runs effectively and efficiently. - Ensure that all products are served according to company and brand specifications. - Manage complex stakeholders and engage in client interactions through various channels such as trainings, conference calls, and emails. - Handle MIS activities, data collation, and drive process improvements and initiatives. **Qualifications:** **Minimum qualifications:** - Any Graduate except Technical **Preferred qualifications:** - Knowledge in Insurance/Reinsurance with domain certification as an added advantage. - Awareness of Insurance/Reinsurance Claims Domain. - Strong communication skills and proficiency in MS Office. - Preferably familiar with the London Insurance market. - Good analytical and problem-solving abilities, with effective verbal and written communication skills. - Proven ability to build productive relationships with clients and internal partners, with a focus on continuous operational improvement and adaptability to change. - Proficiency in MS Excel, MS Word, and MS PowerPoint. - Ability to conduct root-cause analysis for process gaps, work with data, and maintain a data-driven approach. - Experience in team management. **Location:** India-Gurugram **Schedule:** Full-time **Education Level:** Bachelor's / Graduation / Equivalent **Job Posting:** Jan 13, 2025, 11:22:23 PM **Unposting Date:** Feb 13, 2025, 12:29:00 PM **Master Skills List:** Operations **Job Category:** Full Time,
