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Manager - Infrastructure Support

Manager - Infrastructure Support

Infogain

9 - 14 years

5 - 11 Lacs

Gurugram

Posted:4 months ago| Platform:

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Skills Required

Network Security Endpoint Security Cloud Infrastructure Firewall

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Job Summary: Working knowledge of cloud infrastructure (Azure/AWS/GCP), network security, firewalls, and endpoint protection tools. IT Helpdesk & Operations Management Direct daily IT helpdesk operations, including incident management, problem resolution, and service request fulfillment. Monitor SLAs, ticketing workflows, and user satisfaction to ensure service excellence. Job Description: Working knowledge of cloud infrastructure (Azure/AWS/GCP), network security, firewalls, and endpoint protection tools. IT Helpdesk & Operations Management Direct daily IT helpdesk operations, including incident management, problem resolution, and service request fulfillment. Monitor SLAs, ticketing workflows, and user satisfaction to ensure service excellence. Knowledge of ISTM VPC, EC2, ELB, Auto Scaling, Route 53, IAM, Amazon LightSail, CloudWatch, CloudFront, SNS, SES, RDS, EKS. Document DB, Amazon certificate Manager, AWS backup, S3, CloudWatch Google Firebase, Google Analytics, Google Ads, Google Merchant Center, Google SourceTree. Google My business, Google Tag Manager, Google Map. Preferred candidate profile Perks and benefits

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Manager - Infrastructure Support