Job
Description
Role & responsibilities Job Summary: Working knowledge of cloud infrastructure (Azure/AWS/GCP), network security, firewalls, and endpoint protection tools. IT Helpdesk & Operations Management Direct daily IT helpdesk operations, including incident management, problem resolution, and service request fulfillment. Monitor SLAs, ticketing workflows, and user satisfaction to ensure service excellence. Job Description: Working knowledge of cloud infrastructure (Azure/AWS/GCP), network security, firewalls, and endpoint protection tools. IT Helpdesk & Operations Management Direct daily IT helpdesk operations, including incident management, problem resolution, and service request fulfillment. Monitor SLAs, ticketing workflows, and user satisfaction to ensure service excellence. Knowledge of ISTM VPC, EC2, ELB, Auto Scaling, Route 53, IAM, Amazon LightSail, CloudWatch, CloudFront, SNS, SES, RDS, EKS. Document DB, Amazon certificate Manager, AWS backup, S3, CloudWatch Google Firebase, Google Analytics, Google Ads, Google Merchant Center, Google SourceTree. Google My business, Google Tag Manager, Google Map. Preferred candidate profile Perks and benefits
