Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in bengaluru
>
Mashreq Global Services
>
Manager-Individual Account Onboarding.Retail Banking Ops - CCAM

Manager-Individual Account Onboarding.Retail Banking Ops - CCAM

Mashreq Global Services

8 - 12 years

25 - 35 Lacs

bengaluru

Posted:12 hours ago| Platform:

Apply

Skills Required

process automation due diligence change management automation analytical reconciliation account management stp auditing core banking

Work Mode

Work from Office

Job Type

Full Time

Job Description

- Possess a good understanding of Account Opening standards and AML/KYC guidelines.
- Ensure the completeness and accuracy of customer data/documents, aligned with policy adherence before onboarding. - Ensure adherence to the onboarding process on the bank s system, maintaining data accuracy and confidentiality of PII data. - Provide guidance in developing and maintaining procedures for product/process implementation related to customer onboarding and lifecycle management. - Be part of business decisions and work closely with Product and Digital Squads to ensure accurate requirement sharing for delivering the right customer experience and driving straight-through processing. - Work closely with business partners and technology teams to meet customer experience goals and drive the digital agenda.

- Comprehensive knowledge of general banking, with a preference for experience in customer onboarding procedures and local UAE compliance policy.
- Adequate working experience with online banking channels and digital products related to account management. - Familiarity with core banking systems (preferably Flex Cube), workflows, robotic process automation, and digital journeys. - A minimum of 8-12 years of experience in the account opening domain, AML, and other retail banking areas. - Strong written and verbal communication skills, along with good analytical thinking and interpersonal skills. - Proficiency in MS Office tools, presentation skills, analytical abilities, and experience with MIS reporting and analysis. - Ability to work under stringent timelines with excellent time management skills. - Effective decision-making power and the ability to handle conflicts.

- Complete understanding of policies and procedures for retail customer onboarding.
- Review account opening information and documents to ensure compliance with guidelines and standards. - Ensure customer documents are complete & verified and perform appropriate data verification for both STP and non-STP cases. - Perform system-related and negative checks accurately. - Monitor and reduce re-work cases and provide feedback to enhance the digital journey. - Drive a positive culture with continuous training on account opening and AML processes. - Maintain high-quality delivery standards to achieve satisfactory audit ratings and customer satisfaction. - Educate and guide the team on due diligence for account reviews. - Manage customer request queues and ensure adherence to SLA/TAT. - Complete second level and Day-2 checks for exception handling cases. - Monitor and analyze daily volume to ensure effective floor management and customer experience. - Regularly review and update standard operating procedures. - Regularly review payables accounts to ensure reconciliation. - Adhere to change management guidelines and support UAT for system upgrades. - Coordinate with various teams to resolve gaps and deficiencies in account opening processes. - Conduct daily huddles, manage team productivity, and engage in staff development activities. - Ensure transactions are processed as per SLA with minimal errors. - Work towards process innovation and automation to drive STP.

More Jobs at Mashreq Global Services

Manager - IT.India - Technology.MIT

Mumbai

12.0 - 17.0 yrs

INR 22 - 30 Lacs

AVP Core Banking

Bengaluru

10.0 - 15.0 yrs

INR 30 - 35 Lacs

VP Core Banking Program-Payment Ops.TECH-Core Banking Program Staffing

Bengaluru

15.0 - 20.0 yrs

INR 37 - 45 Lacs

AVP Core Banking Program Payments&Digital Services

Bengaluru

6.0 - 11.0 yrs

INR 40 - 45 Lacs

Vice President-Core Banking-Finance Lead.TECH-Core

Bengaluru

15.0 - 20.0 yrs

INR 40 - 50 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Mashreq Global Services

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Manager-Individual Account Onboarding.Retail Banking Ops - CCAM