Manager II

Job Description

Skills Required: Execution & Excellence, Problem Solving & Applied Innovation, Leadership Capability, Execution Excellence, Stakeholder Management, Business Acumen, Phone Screening, Exploratory Discussion, HM Round Role: The role is for a position in the Trust & Safety - Business Operations Team. The role expects the individual to be strong in data analysis, with expertise in SQL, Excel, Python/R. The T&S team works closely with stakeholders from different units/ functions within Flipkart across Category, Customer Experience and Seller Experience and hence it is expected that the person should have strong stakeholder management. What you will do Develop and drive initiatives to reduce buyer fraud & abuse in the marketplace. Define, track and improve key metrics pertaining to your domain in T&S operations. Analyze large amounts of data to drive insights, gaps, trends & actions and drive strategic initiatives. Work closely with the Operations team in ensuring adherence to the SOPs and continuously improve the SOPs based on the feedback from the Operations team. Communicate with leadership and internal & external stakeholders on a regular basis on key metrics and strategic initiatives to combat fraud. Collaborate with the T&S Analytics & Data Science team on monitoring the relevant metrics, onboarding new features/ rules and retraining/ building new ML models. Work closely with the T&S Product & Engineering team in driving automation across tracks and also building scalable products.