Manager - Global Content Hub

• Know Lilly s processes, brand strategies and tactics, and support resources
• Understand Lilly s culture, organizational structure, roles and practices, including strong knowledge of how Content Operations fits into bigger picture of Commercial team and the Lilly organization
• Understand outside agency structures and processes
• Know Lilly s products and services and disease states
• Model strong knowledge of tactic lifecycle
• Demonstrate knowledge of tactic types and associated requirements
• Actively participate in deviation investigations
• Show knowledge of systems, software, tools and Supervisor resources
• Exhibit knowledge of healthcare environment and regulated industry practices
• Have a thorough understanding of Lillys Quality processes and must be capable of understanding and applying these processes and requirements when executing their role
• Ensure quality, speed, value and compliance throughout the Customer Information Materials Lifecycle
• Follow basic project management when leading special projects
• Identify improvement opportunities and remove barriers
• Conduct capacity planning and resourcing
• Uphold Lilly policies and procedures
• Demonstrate ability to partner effectively across functions by cultivating a strong network of cross-functional colleagues
• Facilitate shared learning forums to identify challenges and establish best practices across the team
• Coach, manage and develop a team of creative problem solvers
• Identify, recruit and select top talent
• Live the Lilly Leadership Principles: Connect with People, Be Determined and Drive Continuous Improvement
• Embrace and champion change
• Demonstrated ability to appropriately escalate when issues arise
• Use situational leadership to adapt leadership style for each individual
• Monitor employee engagement and team health
• Manage new-hire onboarding process
• Utilize myPM process to operationalize organizational goals for team members
• Utilize Lilly coaching framework
• Partner with direct reports to create individual development planning/action planning
• Serve as trusted career advisor, and work with HR to identify career opportunities as appropriate
• Conduct effective one-on-one coaching sessions using the Lilly coaching framework by encouraging two-way dialogue and open feedback, listening actively, being flexible, and identifying knowledge, skill and performance gaps.

Minimum Experience/Personal Skill Requirements:

• Demonstrated ability to be both accountable and adaptable
• Proven ability to be proactive on a daily basis
• Demonstrated ability to be both approachable and trustworthy
• Demonstrated evidence of successful leadership behaviors through a formal leadership role

Additional Preferences:

• Demonstrated focus on the customer experience
• Proven problem-solving skills in a fast-paced environment
• Demonstrated oral and written communication skills
• Able to coach, collaborate, influence and work effectively while leading others
• Proven leadership and networking skills
• Compliant, with a passion for quality and continuous improvement
• Skilled at judgment and decision making
• Experience working in a regulated industry (e.g., pharma)
• Marketing, communications or advertising agency experience
• Formal and/or informal leadership/coaching experience
• Working with U.S. clients, especially pharma clients

Education Requirements:

• Bachelor s degree

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