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Manager - ERP HCM Support

10 - 20 years

14 - 24 Lacs

Navi Mumbai Ghansoli

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

HCM support SuccessFactors HCM quality support processes operational management Oracle Fusion

Work Mode

Work from Office

Job Type

Full Time

Job Description

Overview of the Role: The Manager for ERP HCM Support oversees the day-to-day operations of the ERP/HCM L1 support team. This role focuses on ensuring the quality and consistency of support services, as well as coordinating with stakeholders to address support needs. Roles and Responsibilities: Manage the delivery and administration of ERP/HCM L1 support services. Ensure the quality and consistency of support processes. Monitor and evaluate the effectiveness of support operations. Provide support and guidance to team members. Maintain and update support management systems. Coordinate with stakeholders to identify support needs and develop appropriate solutions. Key Deliverables: Efficient and effective support operations. High-quality support processes and services. Positive feedback from stakeholders and users. Accurate and timely reporting on support activities. Key Functional and Operational Skills: Strong operational management skills. Effective communication and interpersonal skills. Knowledge of ERP/HCM support practices. Proficiency in Oracle Fusion or SuccessFactors HCM. Analytical and problem-solving skills. Ability to manage multiple priorities and deadlines. Education Qualification: Bachelors degree in computer science, Information Technology, Business Administration, or a related field. Additional certifications in ERP systems (e.g., Oracle Fusion, SuccessFactors HCM) are highly beneficial Operational management skills, Knowledge of ERP/HCM, Oracle Fusion ,SuccessFactors HCM

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