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10.0 - 20.0 years

14 - 24 Lacs

Navi Mumbai, Ghansoli

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Overview of the Role: The Manager for ERP HCM Support oversees the day-to-day operations of the ERP/HCM L1 support team. This role focuses on ensuring the quality and consistency of support services, as well as coordinating with stakeholders to address support needs. Roles and Responsibilities: Manage the delivery and administration of ERP/HCM L1 support services. Ensure the quality and consistency of support processes. Monitor and evaluate the effectiveness of support operations. Provide support and guidance to team members. Maintain and update support management systems. Coordinate with stakeholders to identify support needs and develop appropriate solutions. Key Deliverables: Efficient and effective support operations. High-quality support processes and services. Positive feedback from stakeholders and users. Accurate and timely reporting on support activities. Key Functional and Operational Skills: Strong operational management skills. Effective communication and interpersonal skills. Knowledge of ERP/HCM support practices. Proficiency in Oracle Fusion or SuccessFactors HCM. Analytical and problem-solving skills. Ability to manage multiple priorities and deadlines. Education Qualification: Bachelors degree in computer science, Information Technology, Business Administration, or a related field. Additional certifications in ERP systems (e.g., Oracle Fusion, SuccessFactors HCM) are highly beneficial Operational management skills, Knowledge of ERP/HCM, Oracle Fusion ,SuccessFactors HCM

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3.0 - 5.0 years

5 - 10 Lacs

Navi Mumbai, Ghansoli

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This role is responsible for managing global performance management operations within the Shared Service Centre. This role ensures accurate and timely data entry, coordinates performance management events, and provides administrative support to the performance management team. Roles & Responsibilities Handle the administration of performance management programs and systems. Ensure accurate and timely data entry in performance management systems. Coordinate with stakeholders to schedule and organize performance management events. Monitor and track employee performance progress and completion. Provide administrative support to the performance management team. Generate reports on performance management activities and outcomes. Address employee queries and provide assistance as needed. Key Deliverables: Efficient and accurate performance management administration. Timely scheduling and organization of performance management events. Positive employee feedback and engagement. Timely and accurate reporting on performance management activities. Key Functional and Operational Skills: Strong administrative and organizational skills. Effective communication and interpersonal skills In-depth knowledge of global performance management operations Proficiency in Oracle and / or SuccessFactors HCM.SAP and / or Darwin Box Attention to detail and accuracy. Ability to work collaboratively in a team environment.OTHER All Bands Always act as an ambassador for DP World when working; promoting and demonstrating positive behaviours in harmony with DP Worlds Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP Worlds Code of Conduct and Ethics policies. Perform other related duties as assigned. Flexibility to work additional hours as needed.

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8.0 - 10.0 years

15 - 17 Lacs

Navi Mumbai, Ghansoli

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The Senior Manager for ERP HCM Support is responsible for leading and managing the ERP/HCM L1 support operations within the Shared Service Centre. This role involves strategic oversight and collaboration with global stakeholders to ensure efficient and effective support services. Roles and Responsibilities: Lead and manage the ERP/HCM L1 support operations. Develop and implement support frameworks and processes. Collaborate with global stakeholders to align support strategies with business objectives. Oversee the resolution of complex support issues and escalations. Ensure compliance with global support standards and practices. Manage a team of support professionals, providing guidance and support. Monitor and report on the effectiveness of support operations. Drive continuous improvement in support processes and systems. Key Deliverables: Successful implementation of support frameworks and processes. High stakeholder satisfaction and engagement. Efficient resolution of support issues and escalations. Regular reports on support operations and their impact. Key Functional and Operational Skills: Strong leadership and team management skills. Excellent stakeholder management and communication skills. In-depth knowledge of ERP/HCM support operations. Proficiency in Oracle Fusion or SuccessFactors HCM. Strategic thinking and problem-solving abilities. Ability to work in a fast-paced, dynamic environment. Education Qualifications: Bachelors degree in computer science, Information Technology, Business Administration, or a related field. certifications in ERP systems (e.g., Oracle Fusion, SuccessFactors HCM) are highly beneficial Advanced degrees such as an MBA or a Masters in Information Systems can be advantageous

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3.0 - 5.0 years

5 - 7 Lacs

Navi Mumbai, Ghansoli

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Overview of the Role: The Senior Specialist for ERP HCM Support handles the administration of ERP/HCM L1 support services. This role ensures accurate and timely resolution of support issues, coordinates support activities, and provides administrative support to the support team. Roles and Responsibilities: Handle the administration of ERP/HCM L1 support services. Ensure accurate and timely resolution of support issues. Coordinate with stakeholders to schedule and organize support activities. Monitor and track support requests and resolutions. Provide administrative support to the support team. Generate reports on support activities and outcomes. Address user queries and provide assistance as needed. Key Deliverables: Efficient and accurate support administration. Timely resolution of support issues. Positive feedback from users and stakeholders. Accurate and comprehensive reporting on support activities. Key Functional and Operational Skills: Strong administrative and organizational skills. Effective communication and customer service skills. Knowledge of ERP/HCM support administration processes. Proficiency in Oracle Fusion or SuccessFactors HCM. Attention to detail and accuracy. Ability to manage multiple tasks and priorities. Education Qualifications: Bachelors Degree in Computer Science, Information Systems, or a related field. Strong background in business process analysis and ERP systems

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1 - 6 years

0 - 1 Lacs

Mumbai

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Role & responsibilities Overview of the Role: The Senior Specialist for ERP HCM Support handles the administration of ERP/HCM L1 support services. This role ensures accurate and timely resolution of support issues, coordinates support activities, and provides administrative support to the support team. Roles and Responsibilities: Handle the administration of ERP/HCM L1 support services. Ensure accurate and timely resolution of support issues. Coordinate with stakeholders to schedule and organize support activities. Monitor and track support requests and resolutions. Provide administrative support to the support team. Generate reports on support activities and outcomes. Address user queries and provide assistance as needed. Key Deliverables: Efficient and accurate support administration. Timely resolution of support issues. Positive feedback from users and stakeholders. Accurate and comprehensive reporting on support activities. Key Functional and Operational Skills: Strong administrative and organizational skills. Effective communication and customer service skills. Knowledge of ERP/HCM support administration processes. Proficiency in Oracle Fusion or SuccessFactors HCM. Attention to detail and accuracy. Ability to manage multiple tasks and priorities. Education Qualifications: Bachelors Degree in Computer Science, Information Systems, or a related field. Strong background in business process analysis and ERP systems Preferred candidate profile

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1 - 5 years

1 - 6 Lacs

Navi Mumbai

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Overview of the Role: The Senior Specialist for ERP HCM Support handles the administration of ERP/HCM L1 support services. This role ensures accurate and timely resolution of support issues, coordinates support activities, and provides administrative support to the support team. Roles and Responsibilities: Handle the administration of ERP/HCM L1 support services. Ensure accurate and timely resolution of support issues. Coordinate with stakeholders to schedule and organize support activities. Monitor and track support requests and resolutions. Provide administrative support to the support team. Generate reports on support activities and outcomes. Address user queries and provide assistance as needed. Key Deliverables: Efficient and accurate support administration. Timely resolution of support issues. Positive feedback from users and stakeholders. Accurate and comprehensive reporting on support activities. Key Functional and Operational Skills: Strong administrative and organizational skills. Effective communication and customer service skills. Knowledge of ERP/HCM support administration processes. Proficiency in Oracle Fusion or SuccessFactors HCM. Attention to detail and accuracy. Ability to manage multiple tasks and priorities.

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