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Tata Capital
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Manager - DSMG

Manager - DSMG

Tata Capital

7 - 11 years

13 - 16 Lacs

muzaffarpur

Posted:2 days ago| Platform:

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Skills Required

ticketing compliance customer satisfaction legal budgeting cost monitoring auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

.
Handle collections for the assigned area and achieve collection targets on various parameters like resolution, flows, credit cost and roll rates (depending on the bucket)

Ensure that the NPAs are kept within assigned budget and active efforts are made to minimize it.

Increase the fee income / revenue and develop initiatives to control and reduce the amount of vendor payouts

Conduct asset verifications and possession as per SARFESI / Section

process through court receivers.

Track & control the delinquency of the area (Bucket & DPD wise) and focus on nonstarters

Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT

Build relationships with key clients to ensure timely collections are made and monitor defaulting customers by ensuring regular follow with critical/complex customers to identify reasons for defaulting

Represent the organization in front of legal/ statutory bodies as required by the legal team and ensure that the collection team adheres to the legal guidelines provided by the law in force

Allocate work to the field executives and ensure that all the agencies in the location perform as per defined SLA, ensuring payments and audit receipts get deposited within the defined SLA.

Ensure that there is adequate Feet on Street availability area-wise /bucket-wise/ segment-wise and obtain daily updates from all collection executives on delinquent portfolio & initiate detailed account level review of high-ticket accounts

Ensure compliance to all Audit / Regulatory bodies as well as policies and procedures of the company

Educational Qualification: Post Graduate/ Graduate in any discipline

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Tata Capital

Financial Services

Mumbai Maharashtra

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Manager - DSMG