Manager - Donor Servicing

Role Overview: Plaksha is seeking a donor servicing professional to bridge the gap between donors and the organization. As a key member of the team, you will be responsible for maintaining transparent and trusting relationships with donors, ensuring timely reporting, compliance, and meaningful engagement. Your role will require a combination of financial acumen, customer excellence mindset, and stakeholder management skills. Key Responsibilities: - Prepare, validate, and share utilization certificates and donor reports in compliance with accounting and audit standards. - Collaborate closely with the finance team to manage end-of-year closing, impact audits, and statutory compliance. - Serve as the primary point of contact for donor servicing, providing timely updates, invitations to meetings, and proactive management of donor expectations. - Build trust-based relationships with key donors, CSR teams, and partners through clear communication and regular updates. - Maintain accurate documentation, adhere to donor servicing SOPs, and support internal/external audits. - Collaborate with program teams to capture outcomes and effectively present them to donors. Qualifications Required: - Bachelor's degree in commerce, Accounting, Finance, or related field. - 8-12 years of experience in donor servicing, CSR reporting, or client servicing (experience in CSR/NGO sector preferred; banking/AMC client servicing background welcome). - Strong understanding of accounting, audits, and compliance. - Excellent communication and presentation skills. - Ability to manage multiple stakeholders with empathy and professionalism. - Proficiency in MS Excel, accounting tools, and CRM systems preferred. Additional Details: Plaksha is a 21st-century university dedicated to tackling global challenges through transformative technology education. The organization prides itself on a mission-driven workplace that values collaboration, personal growth, and diversity. If you are passionate about impact-driven organizations and building long-term donor relationships, this role offers the opportunity to work with leading minds in academia and industry within an inclusive and innovative environment.,