Manager Digital Product

Primary Responsibilities:

• Product Ownership of migration
  • Lead product requirements for migrating Lines of Business (LOB) to a new internal messaging platform, defining clear success metrics and OKRs
  • Develop and manage the product roadmap in Aha!, driving execution through technology and cross-functional teams
  • Champion the voice of the customer and advocate teams, ensuring feedback directly informs product decisions
• Delivery and Development
  • Collaborate with engineering and UX/design teams to estimate, implement, and deliver features, including building and validating prototypes
  • Oversee design execution and ensure alignment with user experience standards
  • Write user stories with detailed acceptance criteria on AHA. Monitor development progress on Rally
  • Work with engineering and UX teams to build, test, and refine prototypes
• Go-to-Market and Growth
  • Partner with sales, training, UAT and GTM teams to drive user growth and execute GTM plans effectively
  • Ensure UAT and GTM strategies meet key objectives and deliver successful outcomes
• Continuous Improvement
  • Conduct ongoing research internally and analysis to identify opportunities for product enhancement
  • Maintain and groom a backlog of features and technical improvements, ensuring prioritization aligns with business goals
  • Gather feedback from clients, designers, and engineers to refine product specifications and iterate quickly
• Strategic Recommendations and Reporting
  • Present actionable insights and pilot outcomes to leadership
  • Maintain backlog of features and enhancements; iterate based on research and usability testing.
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor''s degree or equivalent experience
• 4+ years of direct customer and stakeholder engagement
• Solid background in consumer-facing software, UX principles, and Agile methodologies
• Experience using tools like Aha!, Jira, Rally for roadmap and backlog management
• Familiarity with data platforms, APIs, enterprise software, and messaging technologies (SMS/chat)
• Proven ability to write clear user stories and acceptance criteria, and partner with engineering/design teams to deliver
• Willingness to overlap 4-5 hours with US time zone

Core Skills

• Analytical and Strategic Thinking: Ability to define success metrics, OKRs, and make data-driven decisions
• Customer-Centric Mindset: Always view through the lens of the consumer; proactively gather and act on feedback
• Collaboration and Leadership: Navigate complex matrix organizations, lead cross-functional teams, and drive outcomes
• Communication: Solid written and verbal skills; comfortable presenting to executives and engaging in diverse forums

Personal Attributes

• Solid product instincts and execution capabilities
• Ability to dig deep into challenges and uncover root causes

Preferred Qualifications:

• 4+ years in digital product management, experience with operations/advocate facing product management
• Industry Knowledge
  • Deep understanding of U.S. healthcare and at least one Line of Business (M&R, C&S, IFP, E&I)