Job
Description
As the Manager of the Digital Customer Success Team at Flexera, your primary role is to lead a team of Digital Customer Success Managers who are dedicated to driving scaled customer engagement, adoption, and retention through automation, technology, and data-driven insights. You will be responsible for overseeing a team of up to 8 individuals and working closely with a small number of customers to ensure they receive value through automation touchpoints, in-product guidance, self-service resources, and digital engagement strategies. Responsibilities: - Lead, motivate, and develop a high-performing team of Digital Customer Success Managers - Manage workload distribution and ensure team efficiency - Act as a player-manager, engaging with a smaller number of customer engagements - Identify and implement operational efficiencies for the team - Track and report performance and KPI metrics - Provide cross-functional interlock with other areas of the business - Execute the Digital engagement strategy efficiently - Utilize automated & manual onboarding activities, campaigns, and self-service resources to drive product adoption - Leverage customer telemetry, health scores, and product usage data for proactive outreach - Collaborate with other teams to ensure successful project completion and transition - Drive internal commitment and business transformation through data and customer successes - Establish KPI reporting on the Flexera community and showcase adoption and impact Skills: - Excellent communication skills to drive and engage conversations - Strong organizational and project management skills - Creative and analytical thinking to inspire participation - Proficiency in management reporting and operational effectiveness - Effective stakeholder management with team and senior management - People management with a focus on team and individual development Requirements: - Minimum of two years experience leading a team in delivering customer experience projects for a SaaS software company - Track record of successfully planning, organizing, and managing cross-functional projects - Strong analytical approach using quantitative and qualitative data for decision-making - Organizational, strategic, and leadership skills with executive presence - Ability to build a collaborative environment within the Success organization and wider Flexera business - Experience working with customers in a SaaS software company, preferably in ITAM, SAM, FinOps, or Cloud initiatives Flexera values diversity, equity, and inclusion in the workforce and is committed to fostering a welcoming environment for all. If you require accommodations, please reach out to careers@flexera.com. As the Manager of the Digital Customer Success Team at Flexera, your primary role is to lead a team of Digital Customer Success Managers who are dedicated to driving scaled customer engagement, adoption, and retention through automation, technology, and data-driven insights. You will be responsible for overseeing a team of up to 8 individuals and working closely with a small number of customers to ensure they receive value through automation touchpoints, in-product guidance, self-service resources, and digital engagement strategies. Responsibilities: - Lead, motivate, and develop a high-performing team of Digital Customer Success Managers - Manage workload distribution and ensure team efficiency - Act as a player-manager, engaging with a smaller number of customer engagements - Identify and implement operational efficiencies for the team - Track and report performance and KPI metrics - Provide cross-functional interlock with other areas of the business - Execute the Digital engagement strategy efficiently - Utilize automated & manual onboarding activities, campaigns, and self-service resources to drive product adoption - Leverage customer telemetry, health scores, and product usage data for proactive outreach - Collaborate with other teams to ensure successful project completion and transition - Drive internal commitment and business transformation through data and customer successes - Establish KPI reporting on the Flexera community and showcase adoption and impact Skills: - Excellent communication skills to drive and engage conversations - Strong organizational and project management skills - Creative and analytical thinking to inspire participation - Proficiency in management reporting and operational effectiveness - Effective stakeholder management with team and senior management - People management with a focus on team and individual development Requirements: - Minimum of two years experience leading a team in delivering customer experience projects for a SaaS software company - Track record of successfully planning, organizing, and managing cross-functional projects - Strong analytical approach using quantitative and qualitative data for decision-making - Organizational, strategic, and leadership skills with executive presence - Ability to build a co
