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Flexera
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Manager, Digital Customer Success Team

Manager, Digital Customer Success Team

Flexera

2 - 6 years

0 Lacs

karnataka

Posted:1 day ago| Platform: Shine logo

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Skills Required

communication management reporting stakeholder management people management organizational project management creative analytical thinking

Work Mode

On-site

Job Type

Full Time

Job Description

As a Manager of the Digital Customer Success Team at Flexera, you will play a crucial role in running a team focused on driving scaled customer engagement, adoption, and retention through automation, technology, and data-driven insights. Your responsibilities will include leading, motivating, and developing a high-performing team of up to 8 Digital Customer Success Managers, managing workload distribution, ensuring team efficiency, and being actively involved in a smaller number of customer engagements. Additionally, you will identify and implement operational efficiencies, track and report performance metrics, provide cross-functional interlock, and execute the digital engagement strategy to efficiently support a large customer base. Key Responsibilities: - Lead, motivate, and develop a high-performing team of Digital Customer Success Managers - Manage workload distribution and ensure team efficiency - Be actively involved in a smaller number of customer engagements - Identify and implement operational efficiencies for the team - Track and report performance and KPI metrics - Provide cross-functional interlock with other areas of the business - Execute the digital engagement strategy to support a large customer base efficiently - Utilize automated & manual onboarding activities, campaigns, and self-service resources to drive product adoption - Leverage customer telemetry, health scores, and product usage data to drive proactive outreach and interventions - Establish KPI reporting on the Flexera community and report out to the wider business Qualifications: - Minimum of two years experience with leading a team delivering customer experience projects, initiatives, and programs, ideally for a SaaS software company - Proven track record of successfully planning, organizing, and managing cross-functional projects and programs - Strong analytical skills with experience in using quantitative and qualitative data to achieve measurable business outcomes - Excellent organizational, strategic, and leadership skills with executive presence - Experience working with customers, ideally within a SaaS software company Flexera values diversity, equity, and inclusion in the workforce and is committed to fostering a welcoming environment for all. If you require accommodations, please reach out to careers@flexera.com.,

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Flexera

Software Development

Itasca Illinois

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Manager, Digital Customer Success Team