Manager Customer Support Operations

As a Manager of Customer Support Operations in Bangalore with rotational shifts, you will oversee voice and chat teams, ensuring delivery excellence and customer satisfaction. Your role involves leading multiple teams, monitoring delivery metrics, conducting business reviews, and developing leadership pipelines. Collaboration with stakeholders and alignment of goals are key for optimizing operational outcomes. Key Responsibilities: - Lead multiple teams or business lines within customer support. - Oversee delivery metrics, client expectations, and service-level adherence. - Conduct business reviews and drive strategic improvement initiatives. - Ensure strong governance across performance, compliance, and quality parameters. - Develop leadership pipelines and mentor team leads and assistant managers. - Collaborate with stakeholders to align goals and optimize operational outcomes. Candidate Requirements: - 5-8 years of experience in BPO/Customer Support, with at least 2+ years in a managerial role. - Proven track record in managing large teams and client deliverables. - Excellent communication, presentation, and leadership skills. - Strong understanding of BPO operations, performance metrics, and workforce planning. - Proficiency in Excel, MIS, and reporting tools. In this role, you will have the opportunity to lead high-impact teams, contribute to organizational growth, and work in a culture that values innovation, collaboration, and leadership. Attractive growth prospects and performance-driven rewards await you in this full-time position with in-person work location.,