MANAGER - CUSTOMER SERVICE

6 years

4 - 5 Lacs

Posted:1 week ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Part Time

Job Description

Kalkaji, Delhi, India


Department
CUSTOMER SERVICE
Job posted on
Jul 24, 2025
Employee Type
Probation
Experience range (Years)
6 years - 10 years
Key Responsibilities:
  • Prepare and process shipping documents including Bill of Lading (BL), Air Waybill (AWB), Shipping Instructions (SI), Certificate of Origin, Commercial Invoice, and Packing List.
  • Coordinate with internal teams, shipping lines, CHAs, transporters.
  • Submit VGM (Verified Gross Mass), SI, and documentation to carriers and port authorities within deadlines.
  • Handle both export and import documentation processes for Ocean (FCL/LCL) shipments.
  • Verify client-provided documentation and ensure compliance with customs and international trade regulations.
  • Maintain records and logs of all documentation for audit and tracking purposes.
  • Liaise with clients to share final documents and respond to documentation-related queries.
  • Assist in filing shipping bills, checking checklist drafts, and coordinating with customs brokers for clearance support.
  • Ensure adherence to INCOTERMS, HS Codes, and commodity-specific documentation rules.
  • Track document release timelines to avoid delays in cargo movement or delivery.

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