MANAGER - CUSTOMER SERVICE

As a Customer Service representative at our organization located in Kalkaji, Delhi, India, you will be responsible for handling a variety of tasks related to preparing and processing shipping documents. Your main duties will include generating documents such as Bill of Lading (BL), Air Waybill (AWB), Shipping Instructions (SI), Certificate of Origin, Commercial Invoice, and Packing List. In this role, you will work closely with internal teams, shipping lines, Custom House Agents (CHAs), and transporters to ensure smooth coordination in the documentation process. It will be your responsibility to submit Verified Gross Mass (VGM), Shipping Instructions (SI), and other necessary documentation to carriers and port authorities within specified deadlines. You will be actively involved in managing both export and import documentation processes for Ocean shipments, including Full Container Load (FCL) and Less than Container Load (LCL) shipments. Verifying client-provided documentation and ensuring compliance with customs and international trade regulations will be crucial aspects of your job. Maintaining accurate records and logs of all documentation for auditing and tracking purposes will be an essential part of your daily tasks. Additionally, you will be expected to communicate with clients to share final documents and address any queries related to documentation. Furthermore, you will assist in filing shipping bills, reviewing checklist drafts, and collaborating with customs brokers to facilitate clearance processes. Compliance with INCOTERMS, HS Codes, and specific documentation rules related to different commodities will also be a key focus area. To ensure the efficient movement and delivery of cargo, you will need to closely monitor document release timelines and take proactive measures to prevent any delays. Your role will be critical in maintaining the smooth flow of shipping operations and ensuring high levels of customer satisfaction.,