Manager, Corporate Technology

As a member of the intelliflo team, you will be part of a global business that values diverse perspectives and encourages innovation. We believe in the power of growth through collaboration and continuous improvement, without the fear of failure. We are not seeking individuals who simply fit into our culture; instead, we welcome those who bring unique skills and perspectives to enhance our collective culture. Intelliflo is dedicated to making sound financial advice accessible to a wide range of individuals, using leading technology to empower financial advisors. With a focus on simplifying the digital landscape, we support over 30,000 financial advisors globally, representing millions of households and trillions of assets. As a subsidiary of Invesco, a renowned global asset management leader, intelliflo operates independently under its own brand. Your responsibilities will include: - Efficiently managing service desk requests, alerts, and escalations - Leading outage investigations and incident response life cycle - Supporting the development of corporate technology through service improvement initiatives - Managing access and identities across business IT systems - Maintaining inventory of assets, software, and network devices - Developing processes and playbooks to meet business stakeholders" needs - Mentoring and training service desk and IT infrastructure team members - Collaborating with risk, security, compliance, legal, and privacy functions on security issues - Creating metrics reports for senior management presentation - Acting as the main point of contact for business departments and functions - Maintaining a service catalog and maturity models for IT services - Ensuring patching and secure configurations of IT products and services - Communicating with stakeholders on upcoming initiatives and changes Key Deliverables: - Planning and executing improvements to corporate IT systems - Resolving outages and incidents within internal SLOs and SLAs - Reporting metrics for operations activities regularly - Managing identity and access for the enterprise - Maintaining asset inventory and overseeing software and hardware purchases - Managing a change control process for all corporate IT changes Skills And Competencies: - 5+ years of senior IT Operations role experience with direct reports management - Experience in developing IT services and cloud networking - Proficiency in identity and access management to SOC 2 standards - Strong knowledge of security technologies, network protocols, and cloud technologies - Ability to manage multiple priorities, delegate tasks, and provide progress updates - Excellent problem-solving and communication skills You will collaborate with stakeholders such as Enterprise Risk Management, Development Teams, Information Security, Cloud Operations, and Privacy. The qualifications required for this role include a Bachelor's degree or equivalent relevant work experience. This is a full-time position, and as an exempt employee, you will be part of intelliflo's workplace model that emphasizes flexibility and in-person collaboration when possible. Our commitment to diversity, equality, and inclusion is at the forefront of our values. Please note that this job description provides a general overview of the role and responsibilities expected. It is not exhaustive and additional duties may be assigned as needed.,