Manager - Contract and Invoice Operations

Diageo

10 - 15 years

11 - 15 Lacs

bengaluru

Posted:2 weeks ago| Platform:

Apply

Skills Required

invoice operations process improvement business operations sales contracts communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role

Key Responsibilities:

10+ years in Contracts/Invoicing Ops in global environment
Ability to drive technical issues towards resolution
Understands and complies to controls in own area
Excellent interpersonal and communication skills
Responds positively to direction and shows energy in delivering what is expected within own area of work
Ability to effectively prioritize and deliver on promises
Proactive, solution-focused mind-set and positive can do attitude
Entrepreneurial attitude to drive issues towards resolution
Ability to work in often pressurized environment
Receptive to feedback and is willing to learn from mistakes
Active teammate
Deliver process related trainings for newcomers
Train the Team on new / changed process steps
Initiate and coordinate assessments in the team to ensure the knowledge is cascaded and conduct frequent refresher training to bridge the gaps
Take proactive steps to standardize the process across markets and co-ordinate process change planning and implementation
Work closely with Team Leader and Governance team in communicating the change
Ensure the process documentations are in place and keep a track on the updates and ensure the updates are also documented in Desk Top Procedures
Support operations by changing the priorities of incidents raised.
Change the priorities as per request from team, supervise and communicate the issues and its impact on operations

Role

Collaboration and Communication

Own, Hold & Attend Regular Sales Meetings (Market, Internal & CIO Teams)
Regularly Review and Update sales about customer claims
Document MOM thru email

Continuous Improvement

Observe, Identify and flag/share findings for the process improvement
Adherence and deliver SLA''s set for the teams
Work for the process, with Sales to ensure less dependency - 10%

More Jobs at Diageo

Enterprise Architect - Manufacturing IT, OT & Technical

Bengaluru

12 - 16 yrs

INR 35 - 40 Lacs

Enterprise Architect Order To Cash

Bengaluru

8 - 12 yrs

INR 25 - 30 Lacs

Manager - Central Demand Planning

Bengaluru

8 - 12 yrs

INR 25 - 30 Lacs

Senior Analyst, Learning Operations

Bengaluru

4 - 5 yrs

INR 6 - 7 Lacs

Manager - Utilities & Distillation - Engineering Projects

Bengaluru

8 - 10 yrs

INR 25 - 30 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.