Manager-Commercial Excellence & Business Operations - Mumbai

Job Summary

This role leads Commercial Excellence, Sales Operations, and Marketing execution across the APOC India+ region. It is responsible for driving strategic initiatives, optimizing commercial processes, and supporting cross-functional execution to achieve revenue and profitability goals.

Responsibilities

Commercial Excellence & Sales Operations:

• Define and track KPIs to monitorbusiness performance and support strategic goals.

• Develop field force targets and contribute to sales incentive plan design and validation.

• Lead business analytics and dashboard development to support leadership decisions.

• Promote CRM adoption (Salesforce) and advocate global sales play book to enable a performance-driven culture.

• Drive sales funnel progression and achievement of commercial excellence KPIs

• Ensure compliance with internal audit, finance, and statutory requirements.

• Coordinate order processing, logistics, and communication between importers/distributors and global teams.

• Manage distributor lifecycle including onboarding, compliance checks, sub-dx alignment, contract support, and database maintenance.

• Monitor market pricing, distributor discounting, and business support activities

• Oversee distributor governance at all levels (T1/T2/T3) and track performance

• Forecast demand, manage inventory levels, and mitigate product expiries and returns.

• Drive Integrated Business Planning (IBP) processes to ensure SKU-level forecasting accuracy. Ensure timely placement of monthly Purchase Orders and advance payments in alignment with IBP plans

Finance Planning & governance:

• Drive financial strategy planning and execution (e.g., rLBE, pricing decisions) to meet P&L objectives of top-line, GM, and Div Margin.

• Proactively drive GMI projects to enhance profitability.

• Ensure timely inputs to calibrate provisions in the P&L and report financials weekly,monthlyandannuallytorequiredinternalpartner

• Ensure all expenses are captured or provided for under the appropriate heading.

• Build business cases for strategic projects and deals

• Support India+ to achievemonthly,quarterlyandannualrevenuetargets

Marketing & Strategic Initiatives:

• Support the development and execution of marketing strategies

• Monitorgovernment business pipeline, provide execution support and track progress

• Support new product launches, identify growth opportunities and drive/monitortrack performance of key growth drivers.

• Lead and execute strategic projects aligned with business objectives