Job Description

Key functions will be: Designing & Managing call quality parameters and customer satisfaction on calls made. Working on risk reduction strategies for the assigned centre taking in consideration relative factors. Conducting regular meetings with the Bank Team to ensure a constant improvement in the collections process. Regular Coordination with the collection agencies to expedite the EMI collection process. Managing attrition and Employee satisfaction. Conducting meetings for setting up objectives and designing or streamlining processes to ensure smooth functioning of operations. KEY RESPONSIBILITIES Strong analytical and problem solving skills. Strong decision making skills. Strong inter-personal skills. SKILLS / COMPETENCIES REQUIRED Graduate 3-5 yrs of relevant experience. Good communication and pleasing personality. High level of Self Drive/Enthusiasm