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Provenir
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Manager Cloud Operations

Manager Cloud Operations

Provenir

12 - 15 years

7 - 11 Lacs

Bengaluru

Posted:2 days ago| Platform:

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Skills Required

continuous integration cd ci/cd pagerduty sql ansible coding as zendesk servicenow saas grafana aws cloud microservices devops datadog cloud operations cloud infrastructure terraform prometheus aws communication skills architecture

Work Mode

Work from Office

Job Type

Full Time

Job Description

This role combines leadership in managing cloud infrastructure with customer-focused incident response in a SaaS environment. The ideal candidate has a strong background in AWS cloud platforms, containerized workloads, and leading customer support teams. Youll also act as the primary escalation point for infrastructure and application performance issues.

Cloud Operations

Ensure 99.9%+ uptime for AWS-hosted SaaS platforms.
Manage and maintain cloud infrastructure, including incident response and disaster recovery planning.
Collaborate with DevOps, Engineering, IT, and Security teams to deploy, monitor, and optimize services.
Proactively resolve issues related to infrastructure and application scalability and reliability.
Establish strong operational practices: incident management, root cause analysis, and preventive action planning.

Technical Support

Lead a support operations team focused on infrastructure and application-related technical issues.
Act as the point of escalation for complex, high-priority customer incidents.
Ensure SLAs and KPIs are met or exceeded.
Continuously improve support processes: ticket handling, escalation paths, and customer responsiveness.
Work closely with Customer Success and Professional Services for a unified customer experience.

Leadership and Strategy

Manage, mentor, and grow a team of support engineers and cloud operations specialists.
Continuously assess and improve tooling, operational processes, and technologies.
Provide regular operations updates to senior leadership, highlighting KPIs and key trends.
Translate business and customer needs into operational improvements.

Qualifications Required

Bachelors degree in Computer Science, IT, or related field or equivalent experience.
12+ years of relevant experience, including 3+ years in a managerial role.
Expertise in AWS and SaaS architecture.
Hands-on experience with monitoring tools (Datadog, Prometheus, Grafana, etc.) and incident management systems (ServiceNow, Zendesk, PagerDuty, Opsgenie).
Proficient in SQL and experience with databases.
Strong understanding of DevOps, CI/CD, and infrastructure-as-code (Terraform, Ansible).
Proven track record of achieving high uptime, SLA adherence, and customer satisfaction.
Experience managing 24x7 cloud operations in remote or hybrid environments.
Strong problem-solving skills and ability to thrive in high-pressure situations.
Excellent communication skills across technical and non-technical stakeholders.
Willingness to work in APAC and EMEA time zones.

Preferred Certifications

AWS Professional Certifications
Linux System Administration Certifications
ITIL Certifications
Kubernetes Administrator Certifications

What We Offer

Comprehensive health and wellness plans
Paid time off and company holidays
Shift allowances
Flexible and remote-friendly work options

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Manager Cloud Operations