Manager, Client Delivery

• Lead effective delivery management by ensuring high-quality work within agreed timelines.
• Lead collaboration with onshore leaders and stakeholders across different geographical locations to efficiently manage the Client Delivery Support function.
• Drive the smooth transition of processes to the India Centre of Excellence (COE) based on the strategic roadmap and timely deployment.
• Develop and deliver advanced reports and dashboards to meet the evolving needs of stakeholders.
• Champion continuous improvement initiatives to enhance team productivity.
• Lead and manage the span of control with data-driven performance management.
• Align team members performance Key Performance Indicators to promote and deploy a data-oriented approach.
• Implement mechanisms to motivate team members based on their performance.
• Ensure appropriate succession planning for managers and expertise roles within the function area.
• Effectively lead and resolve conflicts within the team.
• Build strong client and client service relationships, deliver exceptional service, and drive client satisfaction.
• Be able to offer delivery alternatives that satisfy the customers need and are productively more efficient

• BE/B.Tech from a reputed university.

• 2+ years of management experience in mid-size teams across multiple geographies and hierarchies.

• Professional proficiency in English.

• Excellent written and verbal communication skills to effectively communicate with diverse audiences.

• Ability to build and maintain strong relationships with key onshore stakeholders.

• Strong project management and negotiation skills.

• Exceptional presentation skills.

• Ability to lead and manage organizational change.

• Advanced proficiency in SQL and PowerBI.

• Strong analytical and problem-solving skills.

• Ability to make sound decisions under pressure.

Preferred Qualifications:

• Domain expertise in market research, particularly in data quality validation within the FMCG (Fast- Moving Consumer Goods) domain.

• Solution-oriented individual with out-of-the-box thinking.

• Experience in directly managing operations for a span of 10+ associates.

• Highly creative individual with a balance of implementation and business knowledge, as well as excellent ability to communicate concepts and design rationale.

With the following qualities

• Leadership style that promotes professional growth.

• Enjoys working with onshore stakeholders.

• Actively seeks new and more efficient ways to improve processes, raise standards, reduce errors, and overcome omissions.

• Proactive, optimistic, and willing to get involved to achieve the Vadodara NI Regional Operations Centre (ROC) goals and objectives.